Overview
We are seeking a professional and customer-focused Service Advisor to join our Service team. The ideal candidate will serve as the primary point of contact for customers needing bicycle maintenance and repairs, ensuring a smooth and positive service experience. This role requires excellent communication skills, bicycle technical knowledge, and a strong commitment to customer satisfaction. Prior service advisory or mechanic experience is highly valued, along with a solid understanding of bicycle repair processes.
Duties
- Greet customers promptly and professionally, establishing rapport and understanding their service concerns
- Listen carefully to customer descriptions of vehicle issues and accurately document service requests
- Communicate effectively with technicians regarding repair needs and estimated timelines
- Provide detailed explanations of recommended services and repairs, upselling additional maintenance when appropriate
- Prepare service orders, including parts and labor estimates, ensuring accuracy and completeness
- Follow up with customers during the repair process to provide updates and ensure satisfaction
- Assist in maintaining a clean and organized service department environment
- Promote additional services or products that benefit the customer’s riding experience
- Experience
- A minimum of 2 years experience working as a service advisor in a fast-paced bicycle store- Familiar with all types of bikes and proficient parts knowledge
- Diagnosing customers bikes, advising the service required, and creating the required work order
- Bike accessory install, minor adjustments, minor repairs and bike assembly
- Prior retail experience in service advisory is preferred, providing a strong foundation in bicycle technical systems and repair procedures
- Proven customer service skills with the ability to communicate clearly and professionally
- Experience in sales, particularly upselling bicycle services or products
- Knowledge of bicycle repair processes and mechanical systems is highly desirable
- Familiarity with point-of-sale systems is a plus
- Ability to work efficiently in a fast-paced environment while maintaining attention to detailThis position offers an excellent opportunity for individuals passionate about bicycle maintenance and dedicated to delivering exceptional customer service. Candidates should be motivated, organized, and eager to grow within the bicycle technical industry.
Pay: $22.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Store discount
Work Location: In person
