Requisition ID: 126275
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Retail Deposits and Investment Application Maintenance and Development team looks after a number of Critical Information Assets applications that are essential to the bank’s success and profitability.
Reporting to the Senior Manager Development, the Senior Project Leader is responsible for leading and supporting key maintenance activities for Investment Platform. This includes, among others, incident/problem management oversight, coordinating tasks related to emergency changes, production deployments, oversight of non-functional changes, and overall coordination of resources to these activities.
The Senior Project Leader requires demonstrated skills in project management, business analysis, communication, influence, negotiation, prioritization, cross-functional group collaboration, team building and coordination.
A strong focus on customer service excellence and strong leadership skills is required. To join our team, you must be proactive, multitasking, dynamic, flexible, highly motivated and results oriented. The Senior Project Leader will be required to collaborate with vendors, managers, business analysts, developers and architects of both internal and external departments to drive the successful delivery of production fixes and project related work.
In addition, the Senior Project Leader should be effective in process improvement; as you’ll be expected to provide the department with overall project management leadership and oversight by continually improving processes to generate greater efficiencies across the department that can be translated into cost savings.
Works closely with a team of developers to allocate , prioritise and monitor work progression based on stablished SLA’s
Responsible for ensuring adequate 24x7 pager support across all applications
Acts as a second level of response/escalation for Incidents after business hours and participate in bridge calls with technical teams as required
Acts as the primary resource that connects with both internal and external (i.e. vendors, IBM, etc.) teams for both project delivery and production issues
Incident and Problem Management: Responsible for the oversight of Service Now Tickets by prioritizing based on customer impact
Ensure SN tickets are resolved in within SLA’s and root cause of issues are solved on a permanent basis.
Coordinates and manages code deployments in production after business hours or during the weekend
Dashboard reporting for Incidents/Problems, analysis of trends, common issues, etc,
Establishing project (application) objectives and milestones
Creating overall project and support plans and/or checklists (proficient using MS Office products including MS Project).
Managing resources and assigning tasks as well as monitoring efforts and results against plan
Preparing project status reports
For non-functional changes, ensure risk planning assessment is conducted for all changes, escalating issues to SA or management as needed
Ensure all project/service now documentation is created and regularly updated
Strategically look for opportunities on process efficiencies/improvements.
Do you have the skills that will enable you to succeed in this role?
You possess 3+ years of technical working experience in a team leadership or supervisory experience.
Your technical working experience includes hands-on working experience or knowledge of J2EE/JSP/Servlets, Websphere, AIX, Oracle and/or DB2 LUW + the release management process.
You have an understanding of current IT practices and systems development techniques.
You possess experience leading projects using new technologies.
Your interpersonal and communication (written/verbal/presentation) skills are excellent, in order to effectively liaise with business users, members of the project team and vendors.
You have a demonstrated ability to effectively assign tasks, liaise with business users and members of project team, along with technology partners and internal technical development support teams.
You possess the ability to lead multiple initiatives/projects concurrently.
You possess the ability to work in a fast paced environment & dealing with aggressive schedules, changing priorities and work under pressure when dealing with major incidents.
Working knowledge of retail banking products & services is an asset.
Working experience in a Production Support environment is an asset.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to create beautiful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
Dress codes don't apply here, being comfortable does
We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.