Job Summary
We are seeking a dedicated and personable Patient Experience & Growth Coordinator to join our healthcare team. This role is vital in enhancing patient satisfaction, fostering practice growth, and ensuring seamless communication within the office. The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient service. This position offers an opportunity to contribute to a positive patient experience while supporting the operational success of our practice.
Responsibilities
- Revenue Growth
- Convert new patient inquiries into booked assessments
Patient Experience
Welcome patients
Create memorable first impressions
Handle complaints professionally
Ensure every patient feels valued
Scheduling
Optimize clinician schedules
Maintain assessment availability
Fill cancellations
Maintain waitlists
Reduce downtime
Administration
Insurance verification
Billing
Accounts receivable follow-up
Daily reconciliations
EMR management
Telephone
Email
SMS
Online inquiries
- Recover cancellations
- Reactivate inactive patients
- Fill clinician schedules
- Promote additional services when appropriate
- Educate patients about available treatments
- Generate Google Reviews
- Encourage family referrals
- Encourage physician referrals
- Promote products including braces, orthotics and supplies
What We Are Looking For
Someone who
✔ Loves speaking with people
✔ Speaks confidently
✔ Builds trust quickly
✔ Solves problems
✔ Takes ownership
✔ Thrives in fast-paced environments
✔ Is competitive
✔ Loves achieving goals
✔ Wants to grow
This role is integral to delivering outstanding patient care while supporting the growth of our practice. We value candidates committed to professionalism, efficiency, and compassionate service.
Pay: $19.00-$22.00 per hour
Experience:
- sales and customer service: 2 years (required)
- Medical office: 1 year (preferred)
Language:
- English fluently (required)
Location:
Work Location: In person
