What is the opportunity?
In this role, you will have responsibility over First Time Right Processing and Quality Control in order to maximize Client experience and ensure that all work assigned are completed accurately, on target and within Industry and Regulatory standards. In addition, will assist in other RBC Investor & Treasury Services (I&TS) teams in the resolution of Client issues to maximize Client experience.
What will you do?
Process Segregated / Mutual Funds Financial and Non-Financial transactions within industry standards
Apply Quality Control procedures to processed transactions to ensure First-Time-Right transaction processing
Adhere to Not-In-Good-Order processes and procedures and monitor and clear Workflow system to ensure trades are processed within Capture/PEGA service level standards
Ensure workflow processes and procedures are followed to accurately capture transaction statistics
Investor accounts are accurately messaged/note of processed transactions
Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
Communicate effectively with both internal and external client groups
Work with Manager to update Desk Operating Procedures and other tasks as assigned
What do you need to succeed?
Experience within Shareholder Services or similar multi-client mutual fund administration environment
Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products
Demonstrated ability to work successfully in a fast-paced, high stress environment
Strong understanding the Mutual Fund and Segregated Fund administration and the Dealer network
Knowledge in Unitrax Recordkeeping System
Proven track record in leading initiatives, managing cross-functional relationships
Completion of IFIC Mutual Funds Operations Course
Bilingual in French & English
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Address: 6880 Financial Drive, Tower 2, 8th Floor
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Position Level: PL10
Required Travel(%): 0-25
People Manager: No
Application Deadline: 04/01/2020
Req ID: 236944