Service Writer -Barrie, ON
Currie Truck Centre
Ontario

Currie Truck Centre – Barrie, ON

Monday – Friday 8am – 5pm

Occasional Saturday shifts 8am -12pm as required

Permanent, Full time

Currie Truck Centre is currently searching for a light motivated Service Writer in our Barrie Location. This position is responsible for providing exceptional front-line customer service while supporting all aspects of the service department.

The Service Writer gathers all pertinent information about the Customer, vehicle and requested repairs upon vehicle check in and initiates the repair process. Communication to and from the Customer and Shop throughout the repair process is essential, including providing regular updates and requesting and receiving P.O.’s and advising the customer when the repair has been completed. The Service Writer will report directly to the Service Manager.

Primary Duties and Responsibilities:

  • Schedule Service appointments in conversation with the Foreman
  • Maintain the electronic Service Schedule
  • Answer & Direct all incoming calls to the Service Personnel as applicable
  • Collect all pertinent information about the Customer, vehicle, and requested repairs to initiate the repair process in coordination with the Service Manager
  • Determine payment method when dealing with a Cash / COD customer
  • Obtain signatures / P.O. for initial authorization of repairs
  • Advise the Credit Department when major repairs have been requested so that arrangements can be made for payment
  • Effectively communicate with the Shop and Customer throughout the repair process
  • Follow up during the repair process and communicate changes to estimates and time promised as necessary
  • Request and receive initial and subsequent Purchase orders and document
  • Arrange for sublet repairs as necessary and process associated invoicing
  • Contact customer upon repair completion to arrange for pickup/payment as required
  • Finalize all documentation & invoicing & collect payment for Cash /COD customers or charge to A/R for accounts
  • Prepare all documentation as directed in preparation for submission to the warranty department as applicable for warrantable repairs
  • Maintain courteous & Professional relations with Customer & Dealership Staff
  • Manage the work order closing process in coordination with the other service department staff with the goal of minimizing Work In Process
  • Communicate with Warranty department on claim discrepancies and make adjustments as required
  • Liaise between customers and dealership in all matters as requested
  • Complete all training pertinent to the Service Writer position
  • Complete all Health & Safety, 5S & Elite Support training
  • Assist the Service Manager in all Service Department tasks as necessary
  • Other duties as assigned

Qualifications:

  • 3-5 years working experience in a similar position
  • Strong customer service and troubleshooting skills
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people tactfully & professionally at all times
  • Proven data entry, data editing and typing skills
  • Experience in all aspects of customer service and people management
  • Able to effectively communicate both verbally and in writing
  • Strong work ethic and positive team attitude
  • Computer literacy
  • Ability to work with figures and perform calculations
  • Experience in mechanical/technical automotive environment an asset

Working Conditions:

  • Overtime may be required
  • Sitting at a desk for prolonged period, standing, stooping and bending
  • Fast-paced environment, attention to detail

We offer a Competitive compensation plan and Benefits.

Qualified applicants apply with a cover letter and resume, quoting position title.

Visit our website for details https://www.currietruckcentre.com

We thank all applicants for their submissions, however only those chosen for an interview will be contacted.

Job Types: Full-time, Permanent

Experience:

  • working in a similar role or: 3 years (Required)

Licence:

  • Drivers License (Required)

Language:

  • English (Required)