Greets, informs, and advises undergraduate and graduate students, and members of the public, on various sources of financial aid, including governmental, non-governmental and work-study programs. Reviews student eligibility for various loans in order to approve or reject loan applications.
Postsecondary training in a relevant field or equivalent experience
At least two (2) years’ experience in a customer service role acting as a resource person
Relevant experience in data entry and verification
At least two years’ experience in interpreting, explaining and applying regulations and procedures
Experience in using various software, such as word processors, email and Internet search engines, as well as databases such as SIS, SFAMS, FSMS, Contact, MCUSSB, Talisma, VMWare, NSECEP, PEIECEP, SFAS(BC), ABECEP, and NSLSCP
Tact, diplomacy and the ability to maintain empathetic and effective communications in person, by phone, by email and in writing, with University students, services and faculties, and with government officials
Good ability to maintain focus and attention to detail
Ability to learn and remember a host of very detailed regulations, procedures and information
Ability to understand and interpret client needs
Organizational skills and the ability to work quickly and under pressure
Proven ability to solve problems and work well in a team
Knowledge of University structures, regulations and faculty-specific exceptions to Program Change Requests is a significant asset
Bilingualism – French and English (spoken and written); to be considered for this position, candidates must be rated at the intermediate or advanced proficiency level for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Contract of approximately 6 months, with possibility of renewal. Eligibility to benefits and union affiliation will be determined upon hiring. All applications will be considered equally. Schedule with an average of 35hrs/week. Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations. Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).