Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd. is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts. The dealerships’ goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the continuation in quality, performance, durability, original rugged appeal and class.
Peterbilt Manitoba Ltd. seeks a customer-centric and enthusiastic Service Advisor to join our team at the Winnipeg location. Reporting directly to the Service Office Supervisor, the Service Advisor is responsible for providing professional and reliable customer service assistance to our valued customers in regard to servicing their heavy-duty trucks.
The Role:
- Advise customers on routine maintenance services
- Determine automotive problems by actively listening to customer descriptions of symptoms; recommend corrective services and prepare work orders for repairs
- Ensure timely closure of work orders and efficiently manage customer payment upon completion of service
- Confer with customers about inspection results
- Assess vehicles for outstanding recalls or updates
- Explain the work performed and the associated charges to the customer
- Address customer complaints and feedback
- Adhere to all safety rules and regulations
- Organize and maintain service department filing and records
- Update client information as required
- Cultivate and maintain meaningful, positive relationships with customers
- Other duties as assigned
Qualifications:
- Minimum of one year in a customer service role is required
- Previous experience working in an automotive or truck dealership service department is considered an asset
- Previous sales experience promoting services is considered an asset
- Superior interpersonal skills with an enthusiastic personality; able to provide an exceptional customer service experience
- Exemplary time management skills with the ability to adapt in a fast-paced work environment and produce positive results with a keen attention to detail
- Tenacious problem solver with the ability to identify problems and recommend solutions
- Strong verbal and written communication skills
- Proficient in Microsoft Office programs
What We Offer:
- Company paid extended health, dental, and vision care
- Long-term disability insurance
- Life insurance
- Company matched pension plan
- Employee Assistance Program
- Growth opportunities
- Free on-site parking
- Referral bonus program
Peterbilt Manitoba Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.
Please note that only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $38,000.00 per year
Additional pay:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
