Front Desk Administrator
Crown Services Employees LP
Fort McMurray, AB
Civeo is a global workforce accommodation specialist that helps people maintain healthy and productive lives while living and working away from home. We are part of Civeo Corporation, a global company with regional operations in Australia, the United States and Canada with a combined total of over 22,000 rooms. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset – making us a leading provider of accommodation solutions.


Civeo Crown Services Employees LP is currently looking to fill a position for a Front Desk Administrator at our Surmont accommodations, located near Fort McMurray. The Front Desk Administrator will have a particular focus on reservations and customer service whilst working to support the Front Desk Team and Lodge Management. Assisting in the overall management of guest satisfaction, occupancy, and staffing, the Front Desk Administrator serves an integral role in the operation of the lodge. The successful applicant will work to identify opportunities of improvement and maintain an efficient and effective work environment. Reporting to the designated supervisor, the successful candidate will work a 20 days on and 10 days off rotation, which may include days, nights, weekend shifts and statutory holidays. Please note this is for a 6-month term position.

Key Responsibilities:
Provide administrative support to the Front Office and act as a liaison between site and Civeo head office;
Manage communications with Central Reservations and client occupancy demands;
Process guest and staff reservations as required and fulfill data entry responsibilities in sequence;
May handle additional reservation bookings (internal and external);
Promptly handles phone and in-person inquiries with professionalism;
Uphold Civeo’s gold standard of customer service and satisfaction through courteous interaction with clients and guests;
Ability to manage both computer-based tasks and guest interaction;
Meets tight deadlines for email, telephone inquiries, and guest inquiries;
Provide accurate and on-time reporting;
Handling of room keys, room assignments and check-ins/outs;
Work shifts ranging from 8-12 hours depending on lodge volume (you may work mornings, afternoons, evenings, or nights);
Ability to thrive in an environment that can be both fast paced and challenging;
Other duties as assigned.

Proficiency in Microsoft Office and the Microsoft Outlook suite.
Experience with Nomadis preferred.
Degree, diploma or experience in any hospitality management program is required.
2+ years of experience working front desk in a hotel or remote lodge environment is preferred.
Must be detail-oriented, professional, friendly, and positive.
Expectation of working both independently and as part of a team.
Excellent communication skills in English, both verbal and written.
Superior organizational and time management skills.
Highly developed problem-solving and critical thinking skills.

19-H23 Front Desk Administrator - February 19, 2019

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Civeo Crown Services Employees LP is committed to employment equity. We welcome diversity and encourage all who are qualified to express their interest.