Customer Service Representative
ATB Financial
Crossfield, AB
Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That's ATB. Is that you?

You're fun, you're friendly, and you're known for your ability to connect with your customers and create amazing experiences. Your ability to astonish and gratify our customers with your can-do attitude will not only get you noticed, but will be rewarded and encouraged by a team of like-minded service gurus.

Customer Service Representative

You are responsible for providing face-to-face core transactional banking services to ATB customers. This involves providing professional and efficient customer service by identifying client
needs and matching them with the right products, solutions and experts.

You will find success based on your ability to:
Deepening relationships with our customers by having conversations to understand their needsand how we can help them reach their goals
Transforming the customer experience by introducing our customers to experts and educating them on our digital tools and resources
Maintaining and building customer relationships by providing optimum customer service
Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
Following tactical service routines, best practices processes and procedures on all administrative and operational activities within the branch
Processing cash and clearing transactions, abiding by current policies
Actively participating in branch team meetings
Providing assistance and coaching to other CSR's, as required
Ensuring branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
Job Requirements

As the ideal candidate you possess:
Demonstrated customer service skills
A creative team player who is flexible, cooperative and demonstrates a desire to work within a team
Demonstrate an ability to deal with change, make decisions and implement creative solutions
Grade 12, preferably supplemented by post-secondary business courses
A demonstrated ability to work with numbers
Customer service and/or sales experience is required
Knowledge of personal lending services and products is desired
Preference will be given to applicants with previous banking experience
So what can ATB Financial offer you? Imagine paying less for your everyday banking, mortgages, loans and investments. Throw in an excellent benefits and pension package, opportunities for career advancement, a flexible and supportive work environment, and a financial institution that's leading the way in change now you're talking about a career with a company that allows you to grow. As an award-winning employer-of-choice we have the best of the best working for Albertans. Sound like a team you want to be a part of?

Advancement. Fun. Rewards… We get it.