About Us
BV CANADA LTD. is a well-established US-based e-commerce and wholesale company with nearly 20 years of experience in the security camera and surveillance industry. As we expand into the Canadian market, we are opening our first Ontario office and building a local sales team from the ground up. This is a rare opportunity to join a company with deep product expertise and strong brand recognition, and to grow with us as we establish our presence across Canada.
About the Role
As our business continues to expand, we are seeking an experienced IT Support & Systems Administrator to support our growing operations in Canada. This role will be responsible for maintaining and improving the Canada office’s IT systems, network infrastructure, servers, cybersecurity, and day-to-day technology operations.
The position will also work closely with our IT teams in the United States and the Philippines, providing cross-location support and assisting with company-wide IT projects and troubleshooting when needed. The successful candidate will support employees across multiple departments, including Sales, Operations, E-commerce, Technical Support, and Management, to ensure a stable, secure, and efficient technology environment across our operations.
Responsibilities
- Manage, maintain, and troubleshoot company computers, servers, networks, and other IT infrastructure.
- Install, configure, maintain, and troubleshoot computer hardware, operating systems, business software, and peripheral devices.
- Administer company user accounts, access permissions, and IT system configurations.
- Administer Google Workspace, including Gmail accounts, Google Drive, user access, permissions, and other company Google services.
- Manage company domain names, DNS settings, web hosting services, SSL certificates, and website-related technical configurations.
- Configure, maintain, and troubleshoot company servers, network devices, firewalls, and other IT equipment.
- Configure and troubleshoot VPN and remote-access solution to maintain secure connectivity between employees and company locations.
- Monitor network and system performance, data backups, cybersecurity measures, and system availability.
- Provide day-to-day technical support and independently troubleshoot hardware, software, network, server, email, and connectivity issues.
- Provide remote IT support to other company locations and employees when required.
- Support internal system integrations, databases, and web-based business applications as required.
- Maintain IT documentation, system configurations, account/access information, and security procedures.
- Use AI and automation tools where appropriate to improve troubleshooting, system administration, documentation, and operational efficiency.
- Perform other IT-related duties and projects as assigned.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related field.
- Minimum 1 year of working experience in IT systems administration, IT engineering, network administration, or a similar role.
- Strong hands-on experience with Windows computers, software installation, system configuration, and troubleshooting.
- Experience with server administration and maintenance.
- Experience administering Google Workspace in a business environment.
- Knowledge of domain management, DNS, web hosting, and SSL certificates.
- Strong understanding of TCP/IP networking, network administration, VPNs, remote access, firewalls, and network security.
- Ability to independently diagnose and resolve hardware, software, network, server, and connectivity issues.
- Experience providing remote technical support across multiple locations.
- Experience with VPN solutions is preferred.
- Experience with MS SQL Server, APIs, ODBC connections, and database management is an asset.
- Experience with NVR/DVR systems, IP cameras, or video surveillance systems is an asset.
- Familiarity with AI-powered IT, automation, monitoring, or troubleshooting tools is an asset.
- Strong problem-solving, documentation, and communication skills.
Benefits:
- Paid Time Off (PTO)
- Health Insurance
- Life Insurance
Job Type: Full-time, onsite
Annual Salary Range: CAD $55k-70k, depends on experiences
Location: 78 Steelcase Road West, Markham, Ontario L3R 1B2
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Life insurance
- Paid time off
Work Location: In person
