Hours: 37.5 hours per week
Wage: $33 per hour
ABOUT
Safe at Home Society
The Safe at Home Society is a collaborative organization dedicated to ending and preventing homelessness in the Yukon.
Job Overview
The Team Lead - Supportive Housing Officer supports staff and residents living in Safe at Home’s Supportive Housing facility with daily living activities that improve the social, cultural, and health needs of people with a history of experiencing homelessness and housing instability.The role is responsible for establishing a welcoming, non-discriminatory, non-judgmental, caring environment that supports individual dignity and personal choice, while ensuring safety and security of residents, guests, staff, and the building.
Responsibilities
- Lead in training new staff, decision-making and policy implementation.
- Provide support to staff through debriefing challenging incidents, supportive listening, and lay counseling. Leading your team proactively in this.
- Develop positive, trauma-informed relationships with residents who may have mental health, physical health and/or substance use challenges in their lives.
- Problem-solve where residencies appear unstable and assist in negotiating specific arrangements with residents to align with program agreements and mitigate departures and guest/resident/neighbour conflict.
- Contact RCMP, Paramedics, and other emergency or critical care responders as needed; must be comfortable taking the lead role when dealing with emergencies and communicating with first responders.
- Provide mental health support, lay counseling, supportive listening and suicide prevention for residents and guests.
- Establish and maintain relationships with residents who have a history of homelessness using a client-centered housing first and harm reduction approach.
- Encourage positive resident choices to uphold their housing stability through promoting positive life skill development, including problem solving, self-awareness, personal wellness. Supporting personal choice particularly around instrumental activities of daily living such as cooking, cleaning, and laundry.
- Provide residents with information about the program guidelines, including orientation at move-in, room inspections, guest management, enforcing expectations and building safety procedures.
- Oversee preparation of rooms for move-ins according to established room cleaning protocols; assist in room cleaning when required.
- Oversee and support daily light cleaning duties of common areas and resident spaces as needed/requested.
- Maintain a high standard of cleanliness, mitigating pest infestations, infectious diseases, and the smoking of cannabis or cigarettes indoors.
- Support Program Coordinator in facilitating resident activities onsite using internal or external resources and supports.
- Provide crisis management and intervention by responding to emerging situations through a trauma-informed lens while providing conflict-resolution and de-escalation techniques.
- Uphold safety of residents and guests by ensuring harm reduction and overdose response protocols are followed.
- Assist in creating client care plans and safety plans by effectively using the case management systems; ensure the plans are being implemented and communicated effectively to the necessary staff and essential service providers.
Education and Experience
· Minimum post-secondary course work, degree or diploma in a relevant field such as social work, psychology, or a related discipline.
· Minimum of one year work, education, or volunteer experience working in a team lead capacity with people experiencing homelessness and/or housing instability in Whitehorse.
Qualifications.
● The submission of a Vulnerable Sector police check.
● Standard First Aid Certification or willing to obtain upon hire.
● Able to exercise independent judgement and leadership abilities, including problem-solving and sound decision-making.
● Excellent conflict management, crisis prevention and mediation skills.
● Sound knowledge of Substance Use Universal Precautions and harm reduction techniques.
● Set and maintain personal and professional boundaries when building relationships with residents, service providers, and staff.
● Knowledge of computer programs, specifically Microsoft word, outlook and excel.
● Demonstrated ability to work independently and as a part of a team.
● Knowledge of the HIFIS information management system considered an asset.
Job Type: Full-time
Pay: $33.00 per hour
Work Location: In person
