Join our new Sherbrooke call centre team and meet the growing needs of our thousands of clients. Modern workspaces, specially designed to create a collaborative experience, are currently being built in the Cité du Parc business complex.
We receive more than 22 million client contacts handled annually, the role of a call centre agent is to provide client satisfaction by listening to clients, handling their inquiries, analyzing their files, and proposing customized solutions.
You'll begin with 6 weeks of paid classroom and hands-on training to become familiar with the job, products, and technologies.
The call centre will be open from Monday to Sunday, from 6:00 am to midnight.The shifts worked are day, evening and weekend.
Working at the call centre, you'll receive a base salary starting at $19.45/hour and two increases during the first year, plus evening and weekend premiums depending on your work schedule. In addition to this competitive compensation, we offer a wide range of benefits which include reimbursement of tuition, medical and dental insurance, banking benefits, paid vacation, pension plan, virtual consultations with doctors and nurses anytime, and a host of employee discounts. Details on benefits and education reimbursement will be shared with you during the recruitment process.
Come create a positive impact in our clients' lives.
High school diploma
Bilingual (English and French)
Experience in customer service, of course, but especially an aptitude for building strong relationships and proactively establishing ties with clients
Diligence because we represent our clients' financial interests
Agility and team spirit because we have to continuously adapt to the one thing we focus on all day: our clients.
Seeking a dynamic, stimulating work environment
In accordance with the directives issued by the Legault government, construction work on National Bank's new call centre in Sherbrooke has been on hold since March 24. This interruption of construction means we will have to push back the opening date of our new premises. The selection process will take more time as a result of this situation, which is beyond our control. We apologize for the inconvenience.
Once your application has been reviewed, if you're selected to continue the process, you'll receive an email invitation within 72 hours from to answer a Talent Explorer questionnaire. **Please check your spam or junk folder.
You'll have 24 hours to complete the questionnaire (takes 15 minutes). Completing the questionnaire is mandatory if you want to continue with the recruitment process.
We thank all candidates who show their interest and apply. However, because of the volume of applications we receive, only candidates under consideration will be contacted for a first-round interview.
We see diversity as a great source of wealth and values it in all its dimensions. We make it our objective to offer an open, respectful work environment where all employees can achieve their full potential.