Tim Hortons seeking full-time and part-time team members to work mornings/evenings/weekends at a new location in Kemptville, ON.
Role Description:
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality & Guest Service
- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Listens carefully to guests and apologizes for the experience in the case of a complaint
- Restaurant Operations
- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
- Prepares all products as required, following the order monitor to ensure the accuracy of every order
- Communicates showcase and product needs to ensure proper product availability for guests
- Regularly takes temperatures of the required products and records in the Time & Temperature Log
- Policies & Procedures
- Follows all restaurant policies, procedures and standards
- Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety Works in compliance with occupational health and safety legislation WHAT WE WILL DO FOR YOU! Health Benefits. As a caring employer, we are pleased to provide you with the opportunity to enroll in the Team Tim Hortons Health Benefits Program. Your Restaurant Owner makes contributions towards your premiums, making your benefits more affordable, and we offer a full range of coverage. Health Benefits are available to you after x months of employment. You must work a minimum of 28 hours per week to qualify.
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Tim-Points
The Tim-Points Program enables you to collect points while you work! Points can be earned by working as a team, or on your own, and they can be redeemed for a variety of great rewards.
Purchase Discounts
As a Tim Hortons team member, you can participate in our Purchase Discount Program. This means you can get everything from a cup of coffee to a sandwich at a reduced price or free every day.
Recognition Awards
To show our appreciation for the commitment, dedication and loyalty of our team members, we have a Recognition Awards Program to reward length of service.
Scholarship Program
As a Tim Hortons team member, you and your children or grandchildren become eligible to participate in the Team Tim Hortons Scholarship Program. Each year 220 scholarships of $1,000 are awarded across Canada and the United States. This program is designed to recognize the importance of continued education. For details about these programs, and how you can participate, talk to your Restaurant Owner or Manager.
Community Involvement
Participate with fellow team members to raise money for Camp Day, Smile Cookies, etc.
Regular Evaluations
Regular evaluations are given to our employees to recognize advancing skills and opportunities to improve, with the possibility of advancing hourly wage.
And much much more...
Job Type: Full-time/Part-time
Job Types: Full-time, Part-time, Permanent
Pay: From $17.00 per hour
Expected hours: No more than 40 per week
Additional pay:
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Kemptville, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
