We are looking for a thoughtful and experienced clinical operations leader to guide the delivery of culturally grounded, trauma-informed healthcare services in Barrie, Ontario. In this role, you will strengthen daily operations, support interdisciplinary teams, and help ensure care remains responsive to the needs of Indigenous individuals, families, and communities. This position offers the opportunity to advance quality, collaboration, and service consistency across clinical and community-based programs.
Responsibilities:
- Direct daily operations for interdisciplinary care teams, providing leadership that supports effective service delivery across clinical and community settings.
- Guide staff through coaching, performance discussions, and development planning to build a strong, accountable, and respectful workplace.
- Improve clinic flow, coordinate resources, and address operational challenges to maintain efficient care across multiple service locations.
- Establish and refine policies, procedures, and care processes that promote consistent, safe, and culturally appropriate service delivery.
- Work closely with Human Resources on hiring activities, onboarding, employee relations matters, and performance management practices.
- Partner with senior leadership and internal teams to roll out clinical programs, advance strategic priorities, and strengthen cross-functional collaboration.
- Oversee scheduling, vacation approvals, and staffing coverage to support uninterrupted operations and appropriate workforce planning.
- Lead quality improvement efforts, monitor service indicators, and support reporting, accreditation, and compliance requirements.
- Build productive relationships with community organizations and Indigenous partners to support integrated care and community wellness initiatives.
- Contribute to budget planning, procurement activities, and oversight of supplies and operational resources to support program effectiveness.
- Bachelor’s degree in Nursing, Health Administration, Business, Life Sciences, or another related healthcare field.
- At least 3 years of progressive leadership experience within primary care, community health, hospital, biotechnology, pharmaceutical, or comparable healthcare environments.
- Proven ability to lead interdisciplinary teams and support the performance of large staff groups in a healthcare setting.
- Demonstrated experience in operational leadership, program development, and continuous quality improvement.
- Strong knowledge of policy development, procedural implementation, and staff training practices.
- Ability to promote culturally safe, equitable, and trauma-informed approaches to care.
- Experience working with Indigenous communities is considered a strong asset.
- Joint Health and Safety certification is considered an asset.
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