Records Clerk
The Children's Aid Society of Toronto
Toronto, ON
If you are looking to join an organization which offers a meaningful JOB OPPORTUNITY then CAST is the place for you!

The Children’s Aid Society of Toronto (CAST) is proud of their long history of leadership in protecting children and their commitment to the provision of quality service to children and their families. If you are looking to make a difference in the lives of children, we have an opportunity for you. Work in the heart of the city at Yonge and Bloor with excellent remuneration, benefits and vacation entitlements. Come join us and be part of our team and work for one of the city’s Top Employers.

The following opportunity is available for Permanent Full-Time and applications are invited:

Records Clerk
Job Posting: JP#19-172 & 19-173
Salary: $52,684 - $60,987

Note: The regular working hours for this position are either 8am-4pm (#19-172) or 10am-6pm (#19-173).

The Records Clerk searches for, retrieves, compiles, reviews and issues requested records/information within established timeframes; converts microform and paper records to electronic format; and performs records management and administrative tasks.

Responds to telephone and written requests for records/information from Agency staff.
Conducts accurate searches across appropriate and relevant systems for records/information in response to search and information requests and creates intakes based on information provided or retrieved, including upload and creation in CPIN as necessary.
Completes and uploads records search results and creates contact logs as required.
Provides a verbal or written account of records search results and, depending on search type, uploads records search results.
Updates information and merges duplicate records as deemed necessary.
Scans microfiche, microfilm, and paper records as required; stores the converted records/information in Laserfiche; and uploads the converted records/information to CPIN as required.
Prepares or updates reports and statistical records using database/spreadsheet applications, including maintaining counts of records searches performed.
Ensures all legacy files are appropriately cross-referenced and keeps a log of department file information such as files or notes received to be appended or added to the legacy system.
Types a variety of material such as memos, letters, reports, schedules, lists, documents, and minutes. Occasionally composes correspondence.
Opens, sorts, and distributes mail and faxes. Photocopies, scans, faxes and mails material as required.
Advises Supervisor of any problems in execution of administrative and team responsibilities and participates in the planning for resolution of problems.
Acts in accordance with and incorporates Society's Code of Ethics, Confidentiality, Anti-Oppression/Anti-Racism, Harassment & Discrimination policies, etc.
Uses sound judgment in consideration of financial resources.
Complies with Society's financial policies and procedures.
Works in a safe manner in accordance with the Society's health and safety policies and procedures and all relevant legislation.
Performs other tasks as required.

Education and Experience

Secondary School Diploma.
Two (2) years recent relevant experience including experience in filing.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Knowledge and Skills

Proven ability in keyboarding and using computer software (e.g. all Microsoft Office suite).
Demonstrated competency in record search, research, retrieval and re-filing abilities.
Excellent customer service skills.
Proven ability to communicate effectively both verbally and in writing (including email).
Well organized and detail oriented.
Demonstrated ability to work independently, quickly and accurately.
Demonstrated ability to initiate, prioritize, and problem-solve, and cope with conflicting demands.
Flexible and able to work in a fast-paced setting.
Ability to cope with job pressures originating both internally and externally.
Proven ability to ensure confidentiality of highly sensitive client and Agency information.
Ability to be an active and effective member of a team and work cooperatively.
Knowledge of CAST legacy systems and Laserfiche, an asset.
Good understanding of the CPIN Harmonized Business Practices, preferred.


Anti-Oppression/Anti-Racism at CAST
CAST is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages application from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

Accommodation at CAST
We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at 416-924-4640 x2300. Human Resources will work together with the hiring committee to arrange reasonable and appropriate
accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.


Apply directly on our website at under the Careers section by FRIDAY, SEPTEMBER 27, 2019.

If you cannot apply on our website, applications can be faxed (416-324-2400), or mailed (30 Isabella Street, 5th Floor) to the attention of Human Resources, clearly indicating the Job Posting Number: JP#19-172 & #19-173.

Please note: applications received after the deadline date will not be accepted.

We thank all applicants for their interest; however, only qualified applicants will be contacted.