Ontario Works Casemanager
Niagara Region
Niagara, ON

Approximate Duration:10 months

Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Assist Ontario Works participants and their families in enhancing the quality of their lives through a coordinated and holistic case management approach that combines supportive services offered through the Ontario Works Program, other Divisions and Departments within the Regional Municipality of Niagara and key community partners. Utilizes superior employment coaching skills, motivational skills and assessment abilities in assisting participants to access sustainable employment and/or alternate sources of income that ensure participant self-reliance and self-sufficiency. Ensures the provision of responsive and effective service delivery within an enhanced customer service framework that emphasizes and respects the unique circumstances of each participant. Applies principles of discretionary decision making within a complex legislative and policy environment that supports innovative approaches to achieving and sustaining positive participant outcomes.

  • Completion of a university program, with a degree in Social Sciences or Social Work.
  • Minimum of two years of experience in case management, employment coaching and assessment in a human services environment.
  • Extensive knowledge of community services.
  • Experience in an employment assistance program for social assistance clients is an asset.
  • Must possess excellent communication, analytical, problem solving, and time management skills.
  • Must possess ability to analyze and assess participant employability
  • Proficient in use of computer applications (Internet, Email, SAMS, Windows, Excel).
  • Fluency in other languages is an asset.
  • Diversity and sensitivity training an asset.
  • Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.