POSITION: DC Floor Supervisor
Summary:
Reporting to the Distribution Manager, you will lead a team of warehouse staff, driving productivity, meeting SLAs, and enhancing the overall customer experience. Your responsibilities include training and development of warehouse personnel, resource allocation, and monitoring performance metrics to provide actionable insights to key stakeholders. Collaborating closely with internal teams, you will spearhead efforts to improve capabilities, increase throughput, and uphold company standards. Additionally, you will oversee the inbound process for all products, manage recruitment and onboarding processes, handle procurement and payroll duties, and ensure strict compliance with safety and health regulations. Your proactive approach, leadership skills, and attention to detail will be essential in maintaining operational excellence and fostering a culture of continual improvement within the DC.
RESPONSIBILITIES:
- Train and develop warehouse staff to meet productivity goals and SLAs that are set out by the Distribution Manager.
- Manage and allocate the daily/weekly floor resources to hit weekly targets and escalate any constraints to determine prioritization
- Monitor the DC team performance metrics and provide reports to key stakeholders on departmental progress daily, including coming up with and communicating action plans when daily targets and/or SLAs are not being met
- Facilitate and lead collaborative efforts between internal stakeholders and our DC teams to improve capabilities, increase throughput, and enhance the overall customer experience.
- Allocate resources and assign workloads according to the specific requirements of special projects.
- Ensure efficient coordination of the inbound process for all products, including sorting, labeling, and storage in accordance with company standards and policies.
- Recruit and onboard new hires, facilitating their training processes. Additionally, provide hands-on support to warehouse employees, stepping in to assist with tasks as required.
- Respond promptly to customer inquiries and ensure high levels of customer satisfaction.
- Oversee procurement of DC supplies, adhering to monthly budget allocations – including monitoring inventory levels of supplies to ensure continuous availability and minimize disruptions to business
- Handle payroll processing for all DC employees
- Evaluate team performance regularly and offer constructive feedback for continual improvement.
- Ensure full compliance with safety and health regulations to uphold company standards, including ensuring facility cleanliness standards are maintained
- Overseeing returns team to ensure timely receipt of product, and that team follows protocols to ensure quality control of products put back into inventory
- Overseeing VAS team to ensure vendor guides are followed for all key wholesale accounts – including relabeling, delivery appointments and EDI requirements
- Availability: Monday - Friday, 7:00 - 3:30pm
KPIs
· Units per hour picked/packed for each channel
· Misships
· Labor rates on budget
Pay: $30.00 per hour
Benefits:
- Extended health care
- On-site parking
- Store discount
Work Location: In person
