Looking for a meaningful career providing client service alongside sustainable resource management?
The Ministry of Natural Resources is hiring a Resources Clerk to join our team in a vibrant community where nature and opportunity thrive side by side. North Bay, is located in beautiful northeastern Ontario. This front-line customer service-focused role offers the chance to make a real impact while building a rewarding career with room to grow. If you're passionate about helping others and ready to explore new possibilities, we'd love to hear from you.
Learn more about the work within The Ministry of Natural Resources.
Please note: You will be required to work from the following work location, 5-days a week: 875 Gormanville Road, North Bay (North Region).
You will:
- provide a range of administrative and district support services (e.g. taking meeting minutes, maintaining filing systems, producing approvals/permits/licenses, handling incoming/outgoing mail, etc.)
- provide logistical support to district supervisors and district staff
- reorganize and establish an archival file room for the district files
- provide front-line customer and client services to internal and external clients
- assist in the district financial process by receiving revenue, preparing receipts, making bank deposits, entering data, identifying and resolving errors
- experience with office administrative duties (filing, tracking correspondence/projects, purchasing, revenue collection, assets management, etc.)
- knowledge of administration of natural resources licensing (baitfish, bear management areas, trapping, land use permits, etc)
- demonstrated proficiency with computers and software programs such as word-processing, database, electronic mail, internet, spreadsheet
- experience using financial systems to create documents, manage data, and keep digital records organized
- ability to schedule and organize meetings, training sessions, seminars and workshops
- ability to use effective time management skills to organize own workload to ensure deadlines are met
- determine nature and urgency of matters, inquiries and processes and prioritize, action or refer accordingly
identify and resolve discrepancies in reports and financial data
- possess knowledge of relevant legislation (Crown Forest Sustainability Act, Public Lands Act, and Aggregate Resource Act), policies, guidelines, regulations and/or statutes to provide information, issue licenses and permits
- maintain a high level of confidentiality
- convey information, respond to inquiries, resolve complaints and issues using tact and diplomacy with clients, the general public and staff
- maintain a professional demeanor when interacting with challenging or dissatisfied clients, whether in person, via email, or over the phone
- redirect inquiries to appropriate program leads
- compose and proofread general correspondence
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services
