Posting Title Senior Business Process Analyst
Department: Corporate Services & Transformation
Full/Part Time: Full Time
Job Type: Permanent
Location: Vancouver
Work Arrangement: Hybrid
Salary Range: $87,872.00 - $136,815.00
Close Date: August 18, 2024
Job Summary
BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.
BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:
- Hiring team members who represent the population we serve;
- Removing barriers that may prevent equitable employment; and
- Supporting respectful work environments where everyone feels included and able to produce excellent results.
BCFSA is proud to be Great Place to Work Certified™. This is based on direct feedback from our Team Members. Our organization has also been selected as one of BC's Top Employers (2024) in recognition of our competitive compensation, work-life balance, and progressive programs.
WHAT WE OFFER:
When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:
- Healthy living and work-life balance
- Comprehensive health and wellness benefits plan
- Opportunities for personal and professional development
- Competitive compensation
- A challenging and engaging team environment
- Defined benefits pension plan which provides guaranteed income for life
- Flexible work arrangement for eligible positions
- Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).
SUMMARY
The Senior Business Process Analyst is a key driver of process improvement initiatives within the organization. This position is responsible for conducting comprehensive analysis of existing business processes, identifying opportunities for optimization, and leading the implementation of strategic improvements. The Senior Business Process Analyst collaborates with cross-functional teams, leveraging data-driven insights to enhance operational efficiency, quality, and customer (internal/external) satisfaction.
ACCOUNTABILITIES
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Conducts in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
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Collaborates with stakeholders to understand business requirements and translate them into well-defined process design specifications.
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Develops process maps, workflows, and standard operating procedures to streamline operations.
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Utilizes data analytics to evaluate process performance, identifying trends, patterns, and opportunities for enhancement.
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Defines and monitors key performance indicators (KPIs) to measure process effectiveness and track improvements over time.
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Leads cross-functional process improvement projects, coordinating with stakeholders across different departments to achieve desired outcomes.
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Implements Lean and Six Sigma methodologies to optimize processes and eliminate waste.
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Champions continuous improvement initiatives, encouraging a culture of innovation and efficiency.
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Collaborates with IT teams to assess the need for technology upgrades or automation to enhance process efficiency.
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Collaborates with IT teams to drive the integration of technology solutions into business processes, ensuring seamless adoption and user acceptance.
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Partners with specialized resources to develop change management plans to ensure smooth transitions during process improvement initiatives.
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Communicates changes effectively to stakeholders, addressing concerns and fostering buy-in for new processes.
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Works closely with various business units to understand their unique needs and challenges.
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Engages stakeholders at all levels to gather feedback, align objectives, and promote a collaborative approach to process improvement.
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Plans, executes, and monitors process improvement projects, adhering to timelines and recommends resource allocation.
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Mitigates risks and addresses issues that may arise during project implementation.
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Provides training to employees on new processes and tools, ensuring successful adoption and implementation.
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Develops training materials and facilitates workshops to build process improvement capabilities within the organization.
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Stays up-to-date with industry best practices and emerging trends in business process analysis and improvement.
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Shares knowledge and insights with the team and stakeholders to foster a culture of learning and continuous improvement.
JOB REQUIREMENTS
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Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive decision-making.
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Proficiency in process mapping and modeling tools, such as BPMN or Visio.
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Solid understanding of Lean and Six Sigma principles and their application in process optimization.
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Excellent communication and presentation skills, with the ability to convey complex concepts to diverse audiences.
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Ability to establish priorities and strong attention to detail.
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Ability to establish and manage competing priorities.
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Ability to exercise judgement, initiative, and discretion.
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Ability to understand business needs and translate needs into solutions.
EDUCATION
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Bachelor's degree in Business Administration, Management, or a related field.
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Minimum of 4 years of experience in business process analysis, improvement, and project management.
COMPETENCIES
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People Development
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Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges, and develops employees, accepts mistakes, provides visibility/opportunity.
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Communicating Effectively
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Expresses ideas and information in a clear and concise manner; tailors’ message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener.
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Serving Stakeholders
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Builds strong relationships with internal & external stakeholders; stays aware of their needs, concerns, and satisfaction; responds promptly to their questions and requests; effectively manages stakeholders’ expectations.
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Delivering High Quality Work
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Critically reviews work processes to ensure quality; addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes twice.
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Critical Thinking
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Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations.
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Acting as a Champion for Change
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Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things.
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Strategic Thinking/Management
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Creates and communicates a long-term vision, balances short- and long-term goals, keeps own and team's work aligned with overall goals, understands the market, and can predict change, understands the industry and the competition, creates, and adjusts strategic plans.
PROVISOS
Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.
Hiring Process Accommodation
BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at [email protected] to notify us of any needs related to your job application.
