We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.
Following the success of our two Toronto locations, we’re excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.
As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manners. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.
If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.
Who We're Looking For:
- You are a proven leader - you have a passion for leading teams and developing leadership skills in others
- You are a problem solver, excel in managing projects, and enjoy implementing processes
- You have strong interpersonal skills and are an excellent communicator
- You are empathetic and understand how to build trust and rapport with the team and patients
- You thrive in dynamic and rapidly-changing business environments, and are able to adapt quickly to new challenges and opportunities
- You are a team player - Whether it's your primary role or not, you're always ready to step in and assist anywhere in the clinic
- You are passionate about fertility care and enhancing the patient experience
- You are able to set goals and motivate others to perform and achieve them
- You are not afraid to voice your opinion, challenge ideas (including your own), and have tough conversations
- You are resourceful, inquisitive and know how to find the information that you need
Your Responsibilities:
- Oversee daily clinic operations, ensuring efficient patient flow and team performance.
- Champion a patient-centred approach to care and ensure a welcoming atmosphere.
- Manage the reception, billing, and care teams, including performance reviews and performance management.
- Oversee patient communications, addressing concerns with empathy and in alignment with clinic standards
- Manage team schedules, ensuring adequate coverage, including weekends and holidays.
- Support recruitment and onboarding of administrative staff.
- Coordinate staff training on clinic policies, protocols, and exceptional customer services
- Foster employee engagement through recognition, feedback, and professional development.
- Ensure adherence to clinic policies and escalate concerns when necessary.
- Ensure compliance with data security regulations and EMR systems.
- Maintain complete and accurate patient records, adhering to documentation standards.
- Ensure adequate clinic supplies and manage inventory effectively.
- Provide feedback to senior leadership on operational challenges and contribute to solutions.
- Foster a collaborative work environment across all departments.
You Have:
- Bachelor’s degree in healthcare administration, business, nursing, or a related field (preferred).
- Proven experience in a healthcare or clinic management role.
- Strong leadership skills with a focus on team development and patient experience.
- Excellent organizational and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Detail oriented with excellent time management skills.
Our salary offered may vary based upon experience, skillset and years of service, all of which will be assessed throughout the interview process.
Perks and Benefits
At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.
At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.
Job Type: Full-time
Pay: From $70,000.00 per year
Work Location: In person
