Reporting to the VP of Operations, the Warehouse Lead is responsible for the day-to-day running of ShipSavvy's new Surrey, BC fulfillment location. As our first hire at this site, this person is the trusted hands-on operator on the floor — receiving incoming packages, processing and preparing customer shipments, getting orders out the door accurately and on time, and keeping the facility organized, safe, and running smoothly. They will coordinate closely with the on-site manager and the wider operations team, and as the location grows, this role is intended to grow into a Warehouse Supervisor position leading a small team.
Key Responsibilities
- Receive, sort, inspect, and log incoming packages and freight
- Process, pack, and prepare customer shipments accurately and on schedule
- Generate shipping labels and update orders in the ShipSavvy portal
- Maintain accurate inventory and organized staging, storage, and floor areas
- Open and close the facility and act as a trusted keyholder
- Operate basic warehouse equipment (e.g., pallet jack) safely
- Maintain a clean, safe, and compliant work environment
- Identify and flag operational issues and suggest improvements as the site scales
- Other duties as assigned
- Providing support to our customers, Fulfillment Operations, Business Operations and Customer Service departments
- Manage process and follow up of the carrier claims process
- Work closely with 3PL affiliates
- Prepare and present reports to show trends from Warehouse receiving to shipped with Carriers
Qualifications
- High school diploma or equivalent
- 2+ years of experience in warehouse, shipping/receiving, or fulfillment operations
- Demonstrated ability to work independently and run a floor without daily oversight
- Comfortable using computers and shipping/order-management software (training provided on our portal)
- Able to stand, move, and lift up to approximately 50 lbs throughout a shift
- Experience leading or training others, or an e-commerce fulfillment background, is an asset
Skills and Competencies
- Reliable, punctual, and accountable
- Strong organizational skills and attention to detail
- Sound judgment and comfort making decisions on the floor
- Good communication and a team-first attitude
- Adaptable and comfortable in a fast-paced, growing operation
Benefits
- Competitive hourly compensation: $24–$28/hour, based on experience
- Clear growth path to a Warehouse Supervisor role as the location scales
- Ground-floor opportunity to help shape a brand-new facility
- [Sarah to confirm standard ShipSavvy/LogX benefits package]
Work conditions
- Full-time, on-site at 19331 Enterprise Way, Surrey, BC
- Warehouse environment; physical role involving standing, lifting, and equipment use
If you're a dependable, hands-on operator who takes pride in running a tidy, efficient warehouse and wants to grow with a fast-moving company, we would love to hear from you!
We strive to embody values of respect, collaboration, and diversity. We welcome and encourage applications from people of all backgrounds, including women, persons with disabilities, First Nations, Métis and Inuit peoples, members of racialized communities, and 2SLGBTQ+ persons.
Pay: $24.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
