SOCIAL MEDIA SPECIALIST (PART-TIME, 22.5HRS/WEEK, CONTRACT)
Purpose of the Position
The Social Media Specialist is responsible for ensuring that The Hangar Flight Museum is communicating effectively with our visitors and potential visitors. Together with the visitor experience team, the Social Media Specialist creates a high-quality visitor experience, both in person and on the Museum’s social media channels, sharing the stories the Museum stewards and working with the community to advance the Museum’s strategy.
The successful candidate will be an outgoing, people-oriented individual, who enjoys working with people of all ages in a cultural setting. Together with the Visitor Experience and Operations Director, a successful social media strategy will be created and executed. The Social Media Specialist also works at the front entry admissions desk and is a primary contact with the public at the admissions area.
This position is a temporary contract with a completion date of Dec 31, 2026. There is potential for extension. This position works 3 days a week, 7.5hrs per day from 9am-4:30pm, for a total of 22.5hrs per week.
Reporting
This position reports directly to the Visitor Experience and Operations Director.
Key Responsibilities
ADMISSIONS AND VISITOR SERVICES:
- Provides high level of customer service and meaningful experience for all visitors by interacting with guests as they arrive, including orientation to the museum, and being available for questions and casual conversation throughout their visit.
- Is a primary contact with the public at the visitor services and admissions area.
- Provides general information about the museum, exhibits and the community to all visitors, including tourists, and those new to the city.
- Completes the daily opening and closing procedures for the Museum.
- Takes admission, gift shop, and program fees using a Point of Sale system.
- Answers the telephone and information email, and directs calls and emails to appropriate staff members.
- Ensures the gift shop is clean and the shelves are fully stocked at all times.
- Assists with the planning and execution of marketing for internal events including, but not limited to: Father’s Day weekend, National Aviation Day and Weekend, Mother’s Day, Simulator Days, Homeschooling Days, Fly Babies, Silver Darts, Now Boarding: Open Aircraft Days, Museum Anniversary.
- Assists other departments as needed.
SOCIAL MEDIA:
- Manages the Museum’s social media accounts, including social media research and posting and answering general questions or comments through our Facebook and Instagram pages. Current social media platforms include: Facebook, Instagram, TikTok and YouTube.
- Coordinates the social media calendar with input from coworkers to ensure that the Museum is posting on all channels 7-10 times per week.
- Creates and/or edits content for The Hangar Flight Museum’s YouTube channel. Knowledge of video editing software is required.
- Captures photo and video content on site for use on our social media channels.
- Ensures that our communications are in line with our Brand Guidelines, and brand voice.
- Creates marketing materials for our internal events and public programming offerings. Experience with Canva is required. Experience with Adobe Creative Suite is considered an asset.
Hours of Work:
3 shifts per week. 9AM-4:30PM. 22.5 hours per week. Mostly weekday shifts – occasional weekend shifts will be required to post on our social media channels during special events. November 14 & 15 is one weekend we are already aware of.
Skills and Abilities:
- Excellent time management skills
- Excellent verbal and written communication skills
- Experience with social media management required
- Database experience considered an asset
- Must be detail oriented with ability to multi-task
- Ability to work within a small team environment, and with minimal supervision
- Ability to exercise good judgement, critical problem solving, and initiative
- Knowledge of the museum industry
- Knowledge of the aviation industry and military history is considered an asset
- Being able to answer visitor questions in a second language is considered an asset
Minimum Standards
- Minimum 2 years of customer service experience, preferably in a cultural setting
- Non-profit experience
- Computer proficiency, including Canva (Adobe Creative Suite experience is considered a strong asset)
- High School Diploma, University Degree in a related field considered a strong asset
- Ability to work weekends and holidays occasionally when required
- Criminal Record Check
Physical Demands
- Standing on hard floors for long periods of time
- Moving boxes and other support material (supplies, displays etc.)
- Ability to lift up to 10 kilograms
Salary
$20.00-21.50/hour. The contract completion date is December 31, 2026.
Position closes July 26, 2026 or when a suitable candidate has been selected. To apply please send your resume and cover letter to [email protected]. Applications without a cover letter will not be considered.
Interview questions to expect if you are selected for an interview:
- Please describe our graphic design aesthetic, brand, and social media aesthetic.
- What would you change about our current social media strategy, from what you can learn through our social accounts?
Pay: $20.00-$21.50 per hour
Benefits:
- On-site parking
- Store discount
Application question(s):
- Did you attach a cover letter?
- When is your earliest available start date?
Work Location: In person
