Customer Service Manager
October 4, 2021
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest foods and fresh ideas. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 69,000 associates, the company operates more than 320 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2019 that ended June 29, 2019, the company generated sales of more than $60 billion.
Sysco, one of Canada’s Best Employers 2019, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. Join our winning team.
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
As a front-line service provider to Sysco’s customers you contribute to our success by providing high quality service by processing customer’s orders on a scheduled basis and troubleshooting customers’ concerns with regards to their orders and deliveries. You will provide information to our customers regarding Sysco products and services to ensure customer satisfaction.
Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them
Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cutoff orders, etc.
Input orders accurately into the computer system
Edit direct orders. When an order is sent over by a customer, notify the MA / supervisor of any shortages at time of sending, and notify the customer of automatic substitutes at time of sending.
Inform customers as soon as possible of shortages on their orders. Inform MA / supervisor of warehouse shortages.
Provide product information directly to customers.
Assist customers with the process of pickups and credit of product needing to be returned
Coordinate the process of special order items
Communicate with various departments to ensure customer service.
Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc. Provide assistance to other members of the sales desk team
High school diploma is required
Bilingual in both French and English
1-2 years’ work experience, preferably in a service, call center, or food service environment
PC Skills (Microsoft Office suite, keyboarding, etc.), including the ability to type and talk at the same time
Superior communication skills, both oral and written
Basic math and reading comprehension
Core Qualities for all Associates: Sysco’s Leadership Framework Basics
Integrity & Accountability
Flexibility & Adaptability
Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers
Connecting the world to share food and care for one another
Delivering success for our customers through industry-leading people, products, and solutions
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here’s a sample of the many benefits Sysco associates enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning through Sysco Interactive University • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)