Customer Service Representative- Job description
Support daily operations within a supply chain environment, coordinating shipments, communicating with clients and drivers, and ensuring accurate order processing. This role requires strong communication skills, attention to detail, and the ability to work in a customer focus environment. Provide efficient administrative and organizational support to assist with the day-to-day operations, effective communication, accurate documentation and timely coordination of various administrative functions.
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Qualifications:
- Successful completion of Secondary School (Grade 12) or equivalent
· Diploma in Office Administration or a related field is considered an asset
- Experience in Customer Service
- Keyboarding skills to a minimum of 50 wpm
- Proactive, organized approach to multitasking
- Strong working knowledge and experience with Microsoft products, specifically Microsoft Word, Excel, and Outlook, as well as Adobe Professional
- Strong interpersonal, oral, and written communication skills
- Proven organizational, time-management, and motivational skills
- Able to handle multiple tasks accurately and efficiently
- Able to effectively prioritize workload to ensure deadlines are met
- Excellent attention to detail and accuracy
- Demonstrates analytical thinking, observation, and problem-solving skills
- Ability to deal effectively and professionally with other business departments and colleagues
- Ability to work efficiently as a part of a collaborative team, as well as independently
- Demonstrates ability to take initiative and achieve results in a fast-paced and changing environment
Duties:
· Maintain current office processes utilizing programs, Microsoft Word, Excel, Outlook, and Maves
· Serve as the primary point of contact for customers regarding orders, deliveries and shipment status
· Coordinate with the warehouse staff, drivers, and dispatch to ensure timely and accurate deliveries
· Process orders, shipping documents, and customer inquiries using warehouse management system
· Monitor inbound and outbound shipments and resolve any issues or discrepancies
· Identify, research, and resolve customer issues and inquiries using computer system and within reasonable timelines.
· Research on all billing issues and report to Manager
· Follow up on the client inquiries not immediately resolved and document all
· Maintain accurate records, reports, and documentation
· Ensure compliance with company procedures, food safety standards and protocols
· Provide prompt and professional customer support via phone, email, and in person
· Support day-to-day administrative and operational tasks as required
· Answer and direct phone calls
· Assist in the preparation of regularly scheduled reports
· Ensure all orders are confirmed in Maves in preparation for month end procedures
· Maintain electronic and paper filing system
· Support Operations
· Additional tasks as required/assigned
Primary Objectives
- Provide timely and accurate customer service and administrative support to operations and customers
Pay rate
$22.00 to $23.00 per hour based on experience
York Warehousing is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process.
Pay: $22.00-$23.00 per hour
Work Location: In person
