30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Number of Positions: 1
This is a contract opportunity
Primarily to monitor and ensure systems hardware, software and respective services are operational and available for Clients based on service level expectation, while supporting operational deliverables. Support service resumption activities and escalate to appropriate support for problems resolution as needed to ensure quick and effective resolution. Identify operational improvements / efficiencies, and provide clear and accurate information to internal and external clients.
General Role & Responsibilities:
Perform basic infrastructure, networks, service investigation and verification activities triggered by various monitoring frame works.
Perform basic service resumption support activities on various technologies within the production infrastructure - Linux/Unix, Windows, CITRIX, Job Scheduling applications and Service portals etc. Escalate to appropriate 2nd line support teams for problems resolution as needed
Ensure all Production service outages are appropriately escalated according to process, that follow-ups are performed and to the proper support teams. Provide update to management regularly.
Providing support to Data Center operations due to staff shortages.
Works with Data Center Service Managers to facilitate communications to Client Services and/or Service Desk for service outages.
Identifies opportunities to improve service delivery, increase efficiency and reduce operational cost.
Performs support activities for establishing and verifying services during Disaster Recovery exercises/ events.
Single point of contact for Data Center Service Managers and Technology Manager regarding the restoration of services.
Competencies: (Behavioral and Functional)
Post graduate degree or college diploma in a related discipline
Suitable for a new graduate or an individual with up to 1-2 years of working experience
Knowledge with RDMS specifically PROGRESS, and strong Shell, Perl and DOS scripting skills is an asset
Knowledge and experience with Messaging technologies including WebSphere and SonicMQ an asset
Excellent verbal, written communication and interpersonal skills
Knowledge of the various I.T functions, roles and responsibilities
This role is on a 3 shift rotation including day/evening and night shift
Good Crisis Management skills – Incident/Problem Management, Escalation skills
Some knowledge and understanding of risk and change management concepts and practices
Willing to occasionally work extended, off-hour support for HA/DR or incident management
Familiar with Network Services / Technology
IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.