Job Description: We are seeking a friendly and outgoing individual to join our team as a Guest Service Representative at our campground. The Guest Service Representative will be responsible for providing exceptional customer service to our guests and ensuring their experience at our campground is memorable.
Responsibilities:
- Greet guests upon arrival and assist with check-in process
- Answer guest inquiries in person, over the phone, and via email
- Provide information about campground amenities, activities, and local attractions
- Handle reservations and bookings, ensuring accuracy and efficiency
- Process payments and maintain accurate records
- Assist with campground maintenance tasks as needed
- Address guest concerns and resolve issues in a timely and professional manner
- Maintain cleanliness and organization of the campground office and common areas
Qualifications:
- Must be able to communicate in French and English
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency with computer systems and reservation software
- Knowledge of camping equipment and outdoor recreation preferred
- Must be able to work weekends, evenings, and holidays as needed
This is a seasonal position. Start of our season is May 17 and ends September 30. The office hours are from 8am to 9pm. Shifts will vary and does require weekends and evenings.
Pay: $16.00-$18.00 per hour
Work Location: In person
