Service Advisor
At Dixie Ford we believe in treating guests like Family, we strive to make every guest a guest for life. Happy employees make happy guests, and we reward individuals who are ready to come to work and make a difference. Every employee at Dixie Ford is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect.
About the Job
Dixie Ford is seeking a full-time Service Advisor to join our growing team! As one of our advisors you will work in a high volume and fast-paced environment as a front-line service representative for our guests.
What We Can Offer You
- Dental, Medical, Vision Benefits/Extended Health Care
- Employee Product and Service Discounts
- Employee Appreciation Events
- Opportunities for Career Development
Position Objective
- Assisting parts and service guests.
- Complete sales customer files and records.
- Accurately and clearly articulate information between technicians and our guests.
- Processing and claiming for customer warranty.
- Accepting incoming Ford appointment calls, scheduling appointments, and confirming online appointment bookings.
- Explains technical information about repairs to guests.
- Arranging alternate transportation for guests when required.
- Tracking progress of repair orders.
- Contacting guests for estimates and time changes.
- Following up on Ford recalls.
- Scheduling follow-up appointments for the technicians.
- Customer database management.
- Assisting parts and service customers.
- Ford Pass Rewards database management
Qualifications
- Excellent customer service skills required.
- Administrative experience.
- Sales experience, preferably automotive.
- Active listening and interpersonal skills.
- De-escalation and communication skills.
- Ability to switch between tasks / multitask in a fast-paced environment.
- An understanding of a vehicle’s working systems.
- Ford experience and knowledge are an asset.
Please note: Applicants must provide a criminal background check prior to commencing employment.
Dixie Ford is committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.
Job Type: Full-time
Pay: $60,000.00-$80,000.00 per year
Additional pay:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- service advisor: 2 years (required)
- Customer service: 5 years (required)
Language:
Work Location: In person
