Job Summary
Reporting to the Customer Service Manager (Order Desk and Customer Service), Toronto, this position will be an integral component in supporting our daily order processing functions. With a high attention to detail, the Order Desk Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In addition, this role is responsible for collaborating with peers to contribute in improving work processes and supporting Tempur Sealy Canada’s positive, dynamic work environment.
Responsibilities
· Responding to customer questions regarding pricing, delivery dates, product specifications, returns and proof of deliveries;
· Data entry of all order information, including pricing and delivery times etc. in the appropriate software systems;
· Reviewing and validating all information entered to ensure a high degree of accuracy;
· Preparation and updating various reports;
· Communicating with customers, both internal and external;
· Supporting a positive relationship with both customers and coworkers alike through daily interactions and actions
· Supporting the sales, administration, finance and production departments as required;
· Other duties as assigned.
Qualifications
· Completion of a high school diploma or equivalent;
· 2 years in an order desk or administrative role, ideally in a fast-paced manufacturing environment;
· Previous experience utilizing spreadsheets and database programs;
· Strong computer skills particularly with Microsoft Office Suite of products, including, but not limited to Excel and Outlook
Required Skills
· Bilingual in French
· You are a team oriented, self-starter who thrives on attention to detail;
· You are a comfortable communicator through a variety of methods, always professional, courteous and timely;
· You are efficient with your time and processes;
· You are detailed oriented and accurate with your information and work
Who We Are
Tempur Sealy is the world's largest bedding provider. The company develops, manufactures and markets mattresses, adjustable bases, pillows and other sleep and relaxation products. Combining a proud history and groundbreaking innovation, the company holds some of the most highly recognized brands in the industry: Tempur®, Tempur-Pedic®, Cocoon™by Sealy, Sealy®, Sealy Posturepedic®, and Stearns & Foster®.
Tempur Sealy Canada is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported.
We thank all interested applicants; however, only those selected for an interview will be contacted. We do not use AI in the candidate screening, assessment or selection process.
If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please forward your resume and cover letter telling us why you are the ideal candidate for this role. #tempursealycanadaishiring
Job Types: Permanent, Full-time
Pay: From $45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- order desk or administrative: 2 years (preferred)
Language:
