Installation Coordinator
Napoleon Group of Companies
Barrie, ON

Title: Installation Coordinator

Reports to: Service Manager - NHC

Based at: 24 Napoleon Road Barrie, ON L4M 0G8

Job Purpose:

The incumbent will be responsible to support the Installation and Service department by answering inquiries, providing information regarding the services offered and processing requests. In addition, this position will also lend Administrative support by holding and organizing meetings and communication between internal departments.

Key Responsibilities and Accountabilities:

  • Enter installation orders into the system
  • Complete daily service notes and invoicing
  • Vista credit process water heater program
  • Process installation/service payments daily
  • Process and transmit information and instructions to coordinate the activities of the Service Technician and Installation crews using a variety of computer-aided communication equipment
  • Monitor the workload / location of Installation crews and Service Technicians
  • Answer inquiries from customers regarding installation and service of Napoleon products. Explain to customers the type and cost of service offered by Napoleon Home Comfort
  • Daily communication with Installation Lead, Installers, Service Technicians, Warehouse, Parts and Purchasing to ensure we are providing the best customer service
  • Accountable for communicating accurate information to warehouse, parts and purchasing for the prepping of installations and service calls
  • Contact customers to set up and coordinate installation and service appointments in the absence of the supervisor
  • Administrative support / back up for other departments when required.

E_ducation and Experience: _

  • High School diploma
  • Two (2) years experience in a Customer Service Environment coupled with one (1) year experience in an Administrative role
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Experience working with trades would be an asset

Job Type: Permanent

Experience:

  • Administration: 1 year (Required)
  • Customer Service: 2 years (Required)

Education:

  • Secondary School (Required)