We want YOU to…
WORK WITH US - Join a world-class team. Collaborate with talented peers. Build the future.
GROW WITH US - Take your career to the next level. Benefit from paid courses and certifications. Improve daily.
ACHIEVE WITH US - Deliver solutions for Fortune 500 companies. Elevate your community with paid volunteer time. Be part of the solution.
WHO IS RIVA?
Riva is an Edmonton-based software development company with solutions that help companies gather, discover, analyze, relate and harmonize customer interaction data across multiple sources, business units, and geographies. We serve 15 of the world’s largest banks, all of the Canadian Big Five banks, 50+ Fortune 500 companies, and fast-growing companies of all sizes from around the world.
Riva’s Edmonton locations are home to 80 of Riva’s 120 global staff members and with regional offices in Pictou, Nova Scotia; Silicon Valley; Munich; London; Paris; and Sydney we are continually seeking diverse individuals to join growing our team!
Recent Awards and Recognition
2019 PwC Vision to Reality – Edmonton Region
Deloitte North America Technology Fast 500™ companies – past two years
Canadian Business of the Year Award – past three years
Three Stevie Customer Satisfaction Awards – past three years
EY Entrepreneur of the Year Finalist – 2017 & 2019
2017 Alberta Venture Fast Growth 50
WHO ARE YOU?
You are a mid-career or senior technical sales professional looking for your next challenge! If you have the experience of managing large account relationships, clarifying and educating customers in software capabilities and driving customer solution adoption, there may be a place for you at Riva. Your experience working for a CRM vendor, CRM implementation partner or related software/cloud company allows you to hit the ground running! You have a proven track record of driving customer satisfaction and adoption and can help sales expand existing strategic accounts. You can identify and assist growing a quality opportunities pipeline through your daily/weekly exposure to select customers who are deploying or evaluating Riva solutions.
WHAT WILL YOU BE DOING?
Reporting to the Director of Sales for North America you will scale across a specified set of Strategic Accounts to ensure they move to and remain in healthy productive use of the Riva platform. You apply your expertise in Riva solution architecture value to help customers integrate and continue to mature their adoption of Riva. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.
More specifically, your duties will include:
Aligning customers to patterns and practices and provide high level technical guidance on the recommended configuration and products and help to grow existing business;
You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials;
You will use systems to analyze data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health;
You will establish relationships with customers’ key stakeholders, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems;
Monitor, request and compile customer product and service feedback for communication to the appropriate resource;
Ensure consistent positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution;
Conduct periodic stakeholder meetings and quarterly business reviews and maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders;
Develop a continuous product education and awareness program and deliver training sessions as required;
Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution;
Serve as a customer advocate and report customer feedback internally to Sales, Success, Services, Product Management and Engineering;
Perform other duties as may be required from time to time.
WHAT DO YOU BRING?
Bachelor’s degree from an accredited university;
Minimum of five years of successful enterprise sales experience with the full sales cycle from discovery to closure;
Strong work ethic and ability to successfully network and prospect for opportunities;
Exemplary writing and presentation skills (online sales discussions & demonstrations, blogs);
Ability to execute, lead and work independently, bring quick resolution to problems and propose innovative solutions;
Ability to work remotely and to travel at least 40% of the time.
Bonus points for:
Experience working at salesforce.com or another leading cloud CRM vendor;
Experience with enterprise level business applications (CRM, cloud services, collaboration software).
WHAT ARE SOME OF OUR COMPANY PERKS?
Competitive compensation package (base salary, performance incentives and annual bonus, benefits allowance, paid wellness and benefits appointment time, and paid volunteering time).
Flexible work schedule with the ability to work from home.
The opportunity to work alongside industry leaders and experts in their fields.