Customer Service Representative
Levitt Safety
Edmonton, AB
Safety Matters – It's All that We Do!

Join a team that is truly committed to creating safe and healthy workplaces! We partner with leading-edge customers across every industry to provide the highest level of expertise, products and services to help them solve their fire, safety and environmental challenges. With 85 years of experience, we are proud to be the leading specialty supplier of safety equipment in Canada. We have 17 locations from coast to coast and 10,000 customers who count on our products, services and training solutions to get their workers home safe at the end of each day.

As a company, we are committed to fostering a culture of growth and learning through our continuous internal and vendor-provided training, development plans, certifications and interdepartmental growth opportunities. Our values are rooted in respect for people, outstanding service, continual improvement and a commitment to safety that is second to none. We are proud to have been recognized as one of Canada's Best Managed companies in 2019 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!

A career with Levitt-Safety provides you with the opportunity to:

  • Work with people who are truly passionate about health and safety.
  • Learn, grow and develop in a lifelong career.
  • Have a voice in driving continuous improvement for our customers and company.
  • Partner with leaders in health and safety industry.
  • Be a part of a total customer service experience which drives our high degree of customer loyalty.
  • Be rewarded through RRSP matching plans, profit-sharing, discounted fitness membership, and comprehensive benefits programs.
  • And, have FUN doing what you do best!
POSITION SUMMARY

Levitt-Safety in Edmonton is currently recruiting a customer service professional to be a part of an inbound call team committed to delivering great service. The Customer Service Representative will be responsible to obtain sufficient product information to aid the customer in the selection of appropriate product choices. The successful candidate will work closely with Inside Account Managers, Tech Experts, and Field Safety Specialists following up on all sales and service opportunities under our new Role Based Team Selling model.

DUTIES AND RESPONSIBILITIES

  • Processing orders and managing that process
  • Daily interaction with external and internal customers
  • Building customer relations
  • Part of the incoming call team, calls answered promptly and professionally
  • Product sourcing, quoting, problem solving, expediting etc.
  • Issuing formal quotations and follow up with customers
  • Advising customers on products by providing technical information or interface with Account Managers as required.
  • Transactional processes
  • Product and pricing information for quick reference
  • Escalating sales opportunities to the Inside Account Manager and/or Field Safety Specialists
  • Work closely with the Technical Expert on projects, quotes, tenders
  • Other Duties as may be assigned including attending to walk-in customers, daily credit card batching, mailroom, switchboard & facility inspection duties.
QUALIFICATIONS

  • Post-secondary education in business related course or equivalent experience in customer service calls in an office setting
  • Working knowledge CRM databases, and inventory processing systems.
  • Familiarity with Salesforce.com is ideal
  • Intermediate Level Computer experience/data entry skills
  • Ability to work under pressure and meet deadlines
  • Above average problem solving and organizational abilities
Physical Requirements include: Duties are mostly administrative with regular, prolonged periods of sitting with extended periods working with computers and associated viewing of screens.

How to Apply

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities.

Our online application will give you the option to apply to this role as a complete candidate and not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. You can get a copy of your assessment when you’re done by logging back into the application tool.

If you require any accommodation in the application process, please contact us with the “Need Help” button in the application.

We will review applications as they are received and look forward to hearing from you.