Bilingual Reservation Agent
Red Label Vacations Inc.
Montréal, QC

Seeking Bilingual Crew Members for our Web Reservations Team

If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!

How You Will Be Spending Your Time:

Web Reservations

  • Process internet bookings
  • Re-book customers if required
  • Queue all Sabre bookings
  • Assisting customers with inquiries such as baggage, documentation, seat selection etc.
  • Selling Insurance or Vendor products
  • Answering calls trying to trouble shoot website issues
  • Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
  • Assist customers in purchasing their travel product

Data Entry – Finance

  • Confirm and input, modify credit card payment and invoices in Clientlinq software
  • Add all pricing into Clientlinq software
  • Service / Resolve all files that are returned with price and or credit card discrepancies
  • Sending invoices to client

Customer Service

  • Answer incoming telephone inquiries, emails
  • Contact customers via email or phone with pricing or credit card issues
  • Courtesy calls
  • Interact with 3rd party vendors, tour operators via email and telephone
  • Send E-tickets to all pending customers
  • Other duties as assigned

The Skills And Experience You Need To Be Successful:

  • Microsoft Knowledge – Outlook, Word, Excel
  • GDS - Sabre
  • Bilingualism in English and French required
  • Superior customer service skills
  • Excellent problem solving skills
  • Data entry speed and accuracy required
  • TICO (Ontario) / OPC (Montreal) required

Note: This position will require you to work rotating shifts. For example, 1 week mornings, 1 week afternoon/evenings; 2 weekends on, 1 weekend off. The hours of operation are between: 9am to 12am Monday-Friday and 9am to 8pm Saturday and Sunday

Crew Advantages:

  • Permanent, full time
  • A competitive starting salary – with annual compensation reviews
  • Paid training (at your starting salary)
  • One paid day off for your birthday
  • Advance rotational scheduling so you aren’t working every weekend and can plan
  • Earn points (RIU, Barcelo, AM Rewards) to use towards hotel stays
  • FAM travel opportunities from tour operators
  • Opportunities for growth and cross-training
  • Close access to the subway system (if you work out of the Montreal office)
  • Variety of lunch/coffee spots short walking and driving distance ie. McDonalds, Tim Hortons
  • Several corporate benefits and discounts provided by our partners such as auto and home insurance and gym memberships
  • Group medical and dental benefits; flex plan that provides you with choice
  • 2% RRSP match program and access to a financial advisor at no cost to you
  • Employee Assistance Program for you and your family members
  • Fun Force – organized employee events

Who We Are:

Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division; including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Flights.ca and Cruises.ca; offers diverse products to travellers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travellers alike.

Job Type: Full-time

Experience:

  • Sabre: 1 year (Preferred)

Licence:

  • OPC (Preferred)