WHO WE ARE
Auburn Group has enjoyed success in the real estate industry for over 60 years. Our multifaceted company is known throughout southwestern Ontario for Auburn Developments a successful real estate development company, Auburn Homes for one and two-story condos, TerraCorp Management for residential and commercial property management, and Stonerise Construction for developing and building high-rises.
As we continue to grow and find success in building and managing communities, we continue to build our talented and committed team. Together, we work hard, we laugh, and we celebrate our success. We are currently looking to fill the position of Resident Manager to work within our The Grand Trios building in Guelph, Ontario.
ROLE STATUS
Type: Permanent, Full-time
Location: Guelph, The Grand Trios
Department: Operations
Reports To: Property Manager
Status: This is a replacement position due to a recent vacancy.
ABOUT THE ROLE
TerraCorp Management is looking for a customer-focused Live-In Resident Manager to join our team at The Grand Trios luxury building in Guelph, ON. The successful candidate will work closely with the Property Manager to support property administration, perform light maintenance duties, and provide exceptional customer service to residents in a collaborative team environment.
As the Resident Manager you will:
Customer Service Focus
- Maintain strong relationships with the residents with a focus on resident retention
- Address tenant concerns and issues that may arise
- Presenting and leasing building suites
- Properly document all situations and solutions
- Communicate with Property Manager, maintenance, and vendors
- Serve all legal documentation when necessary
- Rent collection and bank deposits
- Perform light administrative duties and keep accurate records
Building Cleanliness and Maintenance
- Ensure cleanliness of common areas, corridors, and amenity spaces
- General grounds maintenance including snow clearing and landscape initiatives
- Monitor and clean garbage area
- Perform seasonal duties as required
- Facilitate work orders and perform minor maintenance
- Supervise trades people
- Assist with move-ins/move-outs
WHAT YOU'LL NEED TO SUCCEED
- Previous experience as a Resident Manager is an asset
- Excellent communication and customer service skills
- Self-motivated with the ability to take initiative and work independently
- Proven maintenance and cleaning skills
- Intermediate computer skills
- Ability to prioritize
- Superior organizational and time management skills
- Friendly and positive attitude with a professional demeanor
- Ability to lift up to 50lbs
WHY YOU’LL LOVE US:
At TerraCorp, you’ll be part of a team driven by a shared mission, to enrich the lives we touch and communities we help create by doing things the right way.
Salary range for this position is $45,000.00 - $50,000.00 per year. We offer the following benefits:
- Performance Bonus Program: Your contributions are recognized through bonus opportunities tied to individual performance.
- Vacation Time: Paid vacation, pro-rated in your first year based on your start date.
- Comprehensive Health & Dental Benefits: Coverage beings after just three months of employment.
- Perks That Matter: Employee Assistance Program, a company provided cell phone.
- A Workplace Designed for You: Enjoy beautiful office spaces, a large kitchen, a social room, and a supportive team of peers and leaders who want you to succeed.
- Company Events: Connect, celebrate, and have fun with your peers throughout the year.
- A Great Team: Collaborate with genuinely kind, loyal, and talented people who love what they do and enjoy doing it together.
- Employee Referral Program: A bonus of $500 paid to the referring employee once the referred employee successfully completes twelve months of employment.
- Free On-Site Parking: Work at your own building without having the added expenses of paying for parking.
- Significant Rental Discount: Enjoy substantial savings on your monthly housing costs through our employee rental discount, allowing you to live comfortably within the community you manage.
EQUAL OPPORTUNITY & ACCOMMODATION
Auburn Group is committed to employment equity and fostering a diverse and inclusive workplace. Accommodation is available for applicants with disabilities throughout the recruitment process. Please advise Human Resources if accommodation is required.
WORK AUTHORIZATION
Applicants must be legally authorized to work in Canada at the time of hire.
USE OF TECHNOLOGY IN RECRUITMENT
Auburn Group may use technology-assisted tools at various stages of the recruitment process to support fair and efficient candidate screening. These tools, if used, do not replace human decision-making.
APPLY ONLINE
If this sounds like a role where you would thrive, we would love to hear from you. Please submit your resume through the online application process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Guelph, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience in a luxury type building?
Work Location: In person
