About Home Base Housing
Home Base Housing is in the business of ending homelessness. We do this by caring and providing individual wrap around services delivered by case managers to the vulnerably housed and homeless. With over 22 properties under our management we provide emergency, transitional and supportive housing, for youth, families and single adults, a housing help centre, street outreach, One Roof- Kingston Youth Hub, housing loss prevention services and advocate for affordable housing for all.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Join us and make a difference!
Job Description
Intensive Community Crime Prevention (ICCP) Case Manager – One Roof
Reports to: One Roof- Supervisor
Overview
The ICCP Case Manager – One Roof program assists clients to navigate services within One Roof, especially high-risk youth engaging in criminal behavior. Case managers will work with youth to reduce barriers, increase motivation, and reinforce treatment plan recommendations.
Description
TheICCP Case Manager – One Roof is responsible for:
a) Supporting a program match that has the most chance of success for that client by:
- conducting the initial intake and ensuring that clients are aware of the One Roof Program and all accompanying resources, policies, and expectations;
- making referrals to appropriate community resources whether internal or external, especially services that are culturally relevant;
- providing warm transfers to the clinical team and other resources where necessary;
- utilize active listening and motivational interviewing skills to discover client’s individual strengths, barriers, risk, and protective factors;
- initiating and/or reiterating a discussion on what it means to be treatment ready for those youth who are eligible for the Crime Prevention Program, and providing on-going support to ensure barriers are removed or plans are put in place to minimize impact of individual barriers;
b) Providing on-going case management supports with the prime objective to maintain client participation by:
- retaining participants through developing rapport and trust to decrease individual barriers and stigma associated with accessing supports;
- effective problem-solving responsivity to help youth with a variety of issues including but not limited to homelessness, income supports, harm reduction, basic needs, and a lack of meaningful belongingness;
- accompanying the client to assessments, meetings, case conferences etc. when requested by client;
- maintaining contact with the treatment team to ensure that there are no issues impacting program participation;
- engaging/ reengaging clients to the program and other supports by utilizing assertive engagement techniques and community outreach;
- helping clients follow their individualized treatment plan as put forth by the Clinical Treatment Team;
- assessing risks presented by the client and develop appropriate plans to help ensure continuation of services and mitigate risk;
- creating wellness plans in cooperation with mental health and/or allied professionals and assisting clients in incorporating the wellness plan activities;
- using other case planning tools that may be deemed necessary and appropriate by the Case Manager, Program Supervisor, or Program Manager during case planning such as the Outcome Star, Recovery Star, Readiness Ruler, Decision Scales, and so forth which are subject to the interest of the client;
c) Engaging the client with family supports by:
- reconnecting client to their family supports when requested by client;
- connecting client’s family to the clinical team in order to have them participate in the program in order to benefit both client relationships and outcomes;
- provide ongoing support to client’s family when appropriate;
d) Engaging the client with community supports by:
- linking the client to meaningful daily activities as identified in the individual service plan so that the client experiences community integration and supportive social networks. All reasonable efforts are made by the support workers to connect the individual with the resources necessary to optimize success;
e) Other duties as assigned by One Roof Program Supervisor or Manager.
Required skills and Knowledge
- Knowledge of criminogenic needs and the ability to help clients build on protective factors and mitigate risk factors.
- Knowledge of and experience implementing Culturally Relevant Supports and Programming.
- Knowledge of Local, Provincial, and Federal organizations that support Indigenous Youth.
- Knowledge of the operating standards for the One Roof Program and the program’s expected client outcomes.
- Knowledge of resources in the community for youth and families who are experiencing complex needs, skilled at brokering services for client appropriate to the responsibilities of the job.
- Knowledge of issues affecting transitional aged youth.
- Effective interpersonal skills and the ability to set and maintain boundaries.
- Ability to integrate harm reduction approaches as appropriate in daily interactions with clients.
- Ability to use assertive engagement techniques as appropriate in interactions with the client.
- Understanding of psycho-social rehabilitation, recovery model, motivational interviewing, and journey of change and its influence on client outcomes.
- Understanding of Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
- Ability to identify and assess risk and implement strategies which minimize risk to self, the client, and others.
- Knowledge of and adherence to privacy legislation and policies within the organization related to confidentiality of client information.
- Strong problem solving, conflict resolution, and mediation skills within a solution-focused framework.
- Excellent communication skills, both written and verbal.
- Ability to write efficient case management notes, internal, and external communications.
- The ability to negotiate and mediate difficult situations and produce positive results.
- Ability to function as a participating member of the team and understand the work of the team as part of a broader system to help reduce youth crime in the city of Kingston.
- Ability to coach on the principles and interventions required in the One Roof program.
- Background in systems work, data analysis and supporting the work of others to achieve system goals.
- Supports a learning culture that stays up to date with the main currents of thought and practice in the delivering effective case management to youth with experiencing various levels of need.
Qualifications and Requirements
- university degree or community college diploma in a related discipline
- minimum three years work experience in human services
- possess a valid Driver’s License and have access to a reliable vehicle, with appropriate insurance
- Non-violent Crisis Intervention Training or related training
- First Aid and CPR
- CPIC – vulnerable sector required prior to employment
Hours of Work Fixed term Contract until January 31, 2025
- 35 hours per week
- variable shifts Monday – Friday, 8: 30 a.m. – 8:30 p.m.
- shared on call responsibilities with team
Employment Equity and Accessibility Statement
Home Base Housing invites applications from all qualified individuals. Home Base is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
Home Base provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].
Job Types: Full-time, Fixed term contract
Pay: $48,905.00-$54,187.00 per year
Benefits:
- Casual dress
- Company events
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Are you willing and able to provide a CPIC- vulnerable sector check prior to employment?
Education:
Experience:
- human services: 3 years (preferred)
Licence/Certification:
- driver's license (required)
Work Location: In person
