Customer Service Representative - Recreation Facilities & Attractions
City of Edmonton
Edmonton, AB
Customer Service Representative - Recreation Facilities & Attractions Ongoing
Job Number : 37711
Enjoy the sound of water splashing and the feel of sun while you sell ice cream? Love to hear the howling of wolves and have the occasional elephant spotting while selling admissions? Delight in working with exceptional people while promoting health and wellness through memberships? If you said yes to one of these and have a passion for delivering quality customer service and are a leader among your peers, then you have come to the right place!

As a Customer Service Representative, you will be the first contact at our front counters throughout our attractions, recreation and leisure centres. You will be the definition of a Quality Customer Service superstar while providing our new and existing members with information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. You will be responsible to:
Provide detailed information about the facility, programs, products, and services to patrons and special needs visitors both in person and over the phone
Interact with various members of the public and community groups, including persons with disabilities, youth, seniors, etc
Promote health and wellness through the sale of special products, services, and memberships
Collect facility admission fees, handle cash, and prepare daily deposits
Support facility operations by controlling and directing admission to various areas of the facility
Perform administrative duties such as word processing, data entry, and generating inventory reports
Provide First Aid, CPR, and emergency evacuation support as needed
Other duties as assigned

Qualifications :
Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
Valid Standard First Aid, CPR level C and AED certifications are requirements of this position
Excellent customer service, effectively and courteously dealing with the public and staff alike
Proven experience in conflict resolution
Proficiency with a variety of related computer software programs including Google Applications
Demonstrated ability to understand and execute oral and written instructions and information
Demonstrated ability to respond to emergency situations, including performing first aid treatment
Effective organizational, time management, and prioritization skills are required
Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton

1 year of experience in a customer service or sales role
1 year of cash handling experience would be considered
Experience with recreation or attraction related registration and booking software (such as CLASS and IntelliManager)
Ability to converse in a second language
We are an equal opportunity employer.
We welcome diversity and encourage applications from all qualified individuals.

Up to 25 temporary, part time, ongoing positions

Hours of Work: Up to 30 hours per week, Sunday - Saturday. Facility operations are 7 days per week and 17 or more hours per day. Shifts vary based on facility operating hours with evening and weekend work required.

Salary: $20.594 - $25.448 (Hourly)

Talent Acquisition Consultant: JP/NG

Classification Title : Rec Facility Attendant I-8hrs
Posting Date : Oct 8, 2019
Closing Date : Oct 22, 2019 11:59:00 PM (MDT)
Number of Openings (up to) : 25 - Temporary Part-time
Union : CSU 52
Department : Community and Recreation Facilities

Work Location(s) :
Various Locations

(City Wide)
Position Customer Service Representative - Recreation Facilities & Attractions
TEAM Recreation & Sports
Job Type External
Job Location Edmonton, Alberta, Canada