Company Description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated Event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.
Job Description
Night Guest Agent (Part Time)
A Night Guest Agent, often referred to as a Night Auditor, is responsible for overseeing guest services and front desk operations during the overnight shift. Night Guest Agent plays a crucial role in maintaining the hotel’s operational standards during non-peak hours while ensuring guests' comfort and security throughout the night.
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Completing Night Audit and Overnight duties
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Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
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Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and leaders.
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To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
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Pre-arrival duties including blocking rooms with respect to special requests, loyalty members, and large room types.
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Arrival duties including friendly and efficient registration of guests by adhering to Hotel policies and ensuring guest satisfaction
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Handle room keys for in house guests, ensuring that the Company’s security procedures and adhered to
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Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
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Count and balance your audit and cash float at the end of each shift.
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Clear and concise pass-on communication with colleagues and leaders in the department.
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Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
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Participate in efficient pre-arrival, arrival, departure and overall experience for all guests
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Other duties as assigned
Qualifications
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Prior experience in customer service is required
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Strong verbal and written communication skills to interact with guests in person, over the phone, or via email.
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Ensuring accuracy in financial records, room assignments, and guest requests.
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Previous Front Desk experience an asset
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Will be working night shifts
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Must be personable and presentable
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Diploma in hospitality management or university degree an asset
Additional Information
What is in it for you:
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Employee benefit card offering discounted rates in Accor worldwide
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Learning programs through our Academies
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Opportunity to develop your talent and grow within your property and across the world!
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Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
