Customer Impact
Full-Time Position: Days, evenings, and weekend availability required
Unionized Position
Existing Vacancy
Who we are
Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.
What we offer
- Comprehensive benefits
- Reliable pension
- Learning and development
- Innovative culture
- Paid time-off
What you will do
The Coordinator, Programming and Outreach, is responsible for planning and facilitating system-wide programs, outreach, and tours. Coordinators deliver one-on-one appointment-based advanced reference, readers’ advisory, and technology support for all target user groups. The Centralized Programming Outcomes team works and learns together in a collaborative way that builds culture and responds to community needs while establishing relationships within community library catchments.
In this role you will:
- Work in coordination with Leads and Lead Librarians, Wellbeing Outcomes to develop and facilitate assigned programs in a way that meets established targets and quality standards
- Collect quantitative and qualitative data
- Communicate with presenters or partners as applicable
- Provide support to volunteers engaged with activities within assigned outcomes area
- Travel to all KPL locations to deliver programs, tours and outreach
What you bring
- Post-secondary diploma in a relevant field of study
- 1-2 years of library experience, with demonstrated ability to build positive relationships and communicate effectively with diverse customers and community members
- Experience working with children, teens, adults, seniors, newcomers, and individuals with neurodivergent, physical, cognitive, or developmental disabilities
- Experience in early literacy, recreation, day camp programming, digital literacy, and/or media production
- Proven ability to develop and deliver creative, innovative, and inclusive programs that meet the needs of diverse audiences
- Strong communication, interpersonal, and customer service skills, with the flexibility to adapt to changing priorities and community needs
- Demonstrated creativity, initiative, and commitment to inclusive and accessible service delivery
How to apply
If you are interested in this position, please send your resume and application form to Human Resources via [email protected] by Monday, July 6, 2026.
Please quote Coordinator, Programming and Outreach, Central Library (Full-Time) in the subject line. To print a copy of our application form, go to kpl.org/jobs.
We encourage applications from candidates who reflect the diversity of the Kitchener community. Kitchener Public Library is committed to employment equity and creating a workplace that reflects the values of inclusion and accessibility.
Accommodations are available throughout the recruitment process upon request.
Pay: $32.29-$37.77 per hour
Work Location: In person
