WARRANTY ADMINISTRATOR
Toronto, Ontario
Build your future at Minto!
At Minto, our mission to build thriving communities starts with our first community - our employees.
We believe great employees like you are essential to our continued success, and we invite you to join us on our mission. At Minto we welcome change and celebrate new ideas. We provide you with the resources, professional training, and diverse opportunities to grow your career.
Your offer will include:
- Competitive salary
- Annual bonus + benefits effective 1 st day + RRSP matching plan + 3 weeks’ vacation
- Benefits including parental leave, unlimited physiotherapy, telemedicine and so much more
- Tuition reimbursement plans and professional development courses
- Employee recognition platform – Be rewarded by your colleagues for your contributions!
- Flexible summer hours
- Many exciting career opportunities
Your role on our team: The Warranty Administrator is responsible for providing superior customer service for new Homeowners and ensures the administration complies with the Tarion Home warranty program and Minto specifications.
In this role, you will:
- Responds to all telephone, e-mail and fax inquiries from Homeowners/Purchasers;
- Support the Construction team by getting Homeowner approved access into closed suites;
- Assist team with file preparation when time permits;
- Updates, tracks, controls and maintain organized customer care documents and files;
- Prepares new Homeowner Tarion Information Packages and certificates for the Inspectors to distribute to Homeowners at customer PDI’s;
- Coordinates repair appointments and “work days” for customer care, trade partners and Homeowners;
- Supports and assists Inspectors with administrative tasks;
- Responds and assist in resolving all after sales complaints;
- Reviews and tracks trends in quality control issues and escalate where necessary;
- Responds and follows up on all emergency calls during regular business hours;
- Assists Coordinator with scheduling all repairs in the Warranty office when needed;
- Orders and maintains all information, supplies and hydrometers needed for new Homeowners package;
- Processes customer care work orders as required;
- Improve CSAT by strategically working with owners to ensure good AVID surveys;
- WOW the home owner with every interaction, with exceptional customer service;
- Other duties within the scope, spirit and purpose of the job, as requested by management.
We would like you to have:
- A High School Diploma is required; a College Diploma is an asset.
- A minimum of three to five (3-5) years of relevant work experience in customer service.
- Microsoft Office (Word, Excel and PowerPoint), Outlook
- Knowledge of Newstar and Builder GO are an asset
- Communication skills (listening, verbal and written)
- Professionalism
- Customer Service Focused
- Organizational skills
- Attention to detail
Team player
-
Our future is better together. Apply now and join us!
Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.
#TAS3
