Vancation Home Attendant (Housekeepers)
Diamond Resorts Canada Ltd.
Whistler, BC

JOB SUMMARY

Under general supervision the Vacation Home Quality Attendant is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, provincial, federal, and local authority guidelines ensuring a clean, sanitary and inviting suite for the guest.

ESSENTIAL JOB FUNCTIONS

  • Sweeps, scrubs, mops and polishes floors.
  • Vacuums carpets, rugs and draperies.
  • Inspects and turns mattresses regularly.
  • Handles all dirty laundry, and replaces all dirty linens with clean items.
  • Dusts and polishes furniture and fittings.
  • Cleans ovens, fridges and all appliances.
  • Empties and cleans trash containers, and disposes of trash in a sanitary manner.
  • Cleans toilets, basins, mirrors, tubs and showers.
  • Wipes down glass surfaces, and washes all windows.
  • Makes up beds and change linens.
  • Distributes linen, towels and room supplies using wheeled carts or by hand, and restocks room supplies.
  • Realigns furniture and amenities according to prescribed layout.
  • Delivers any requested housekeeping items.
  • Follows all company safety and security procedures.
  • Provide assistance to other team members, including responding to housekeeping problems, as needed or requested.
  • Provide assistance to members, owners, and guest to address questions, requests, or concerns; escalates concerns to management as needed.
  • Immediately secure any lost & found items and turns them in to Security and/or management.
  • Report any maintenance deficiencies or safety hazards, or damage to the property.
  • Ensure confidentiality and security of all suites.
  • Ensures carts and linen/amenity supply closets are well maintained, clean, organized, and stocked according to departmental guidelines.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

EDUCATION

  • High School Diploma or equivalent.

EXPERIENCE

  • A minimum of six (6) months of experience in the Housekeeping field required.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Knowledge of cleaning and sanitation products, techniques and methods.
  • Working knowledge of operating cleaning equipment.
  • Fluent in English and excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.

PHYSICAL REQUIREMENTS

  • Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
  • Stooping: Bending body downward and forward by bending spine at the waist. Specifically if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine.
  • Crawling: Moving about on hands and knees or hands and feet.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Standing: Particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks. Specifically for long distances or moving from one work site to another often.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
  • Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm’s reach or beyond.
  • Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
  • Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WORK ENVIRONMENT

  • Excessive Noise: Exposure to sufficient noise (caused by machines, music, voices, etc.) which warrants shouting in order to be heard above ambient noise level.
  • General Hazards: Exposure to a variety of physically hazardous conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working with explosives, on scaffolding, and/or high places.
  • Biological Hazards: Exposure to pathogens caused by working with blood and/or bodily fluids as in the case of first responders or those responsible to dispose of blood-borne pathogens.
  • Chemicals: Exposure to toxic or caustic chemicals (solid, liquid, or gas) which could affect the respiratory system or skin.
  • Atmospheric: Exposure to fumes, odors, dust, mists, gases, or poor ventilation which could affect the respiratory system.

Job Type: Full-time

Salary: $19.00 /hour

Experience:

  • housekeeping: 1 year (Preferred)

Education:

  • Secondary School (Required)

Location:

  • Whistler, BC (Required)