About Us
Castle Property Host is a fast-growing short-term rental management company dedicated to helping property owners maximize income while reducing the stress of day-to-day operations. We provide full-service support across listing setup, guest experience, property operations, compliance, and revenue optimization.
We are looking for a highly organized and detail-oriented Operations Assistant to support our expanding portfolio of short-term rental properties. This role is ideal for someone who is proactive, tech-savvy, and comfortable handling multiple administrative and operational tasks in a fast-paced environment.
What You’ll Do
As an Operations Assistant, you will support the sales and operations team with property onboarding, licensing, and ongoing daily coordination. You will play an important role in ensuring new properties go live smoothly and operational tasks are completed accurately and on time.
Key Responsibilities
1. New Property Onboarding Support
- Coordinate onboarding tasks such as collecting property details, owner documents, access information, and listing content
- Support listing creation and setup, including amenities, house rules, check-in information, and operational notes
- Track onboarding progress to ensure each property is launch-ready on schedule
2. Licensing & Compliance Support
- Assist with short-term rental license and permit applications, renewals, and document preparation
- Follow up with municipalities, owners, and internal teams to gather required documents and information
- Maintain accurate records of license status, compliance documents, and renewal deadlines
- Support the team in monitoring property compliance requirements across different cities and regions
3. Daily Operations Coordination
- Assist with day-to-day operational tasks
- Help assign, track, and follow up on tasks using internal systems and project management tools
- Coordinate with internal staff, cleaners, contractors, and vendors to ensure tasks are completed properly and on time
- Support issue tracking and help escalate urgent matters when needed
4. Administrative & Documentation Support
- Maintain organized digital records, checklists, and operational files
- Assist with data entry, document collection, spreadsheet updates, and reporting
- Help prepare internal forms, templates, and SOP-related materials
- Ensure information in internal systems is accurate and up to date
What We’re Looking For
- Strong organizational skills and high attention to detail
- Ability to manage multiple tasks and follow up consistently
- Comfortable using Google Workspace, spreadsheets, and online platforms
- Good written and verbal communication skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Proactive, responsible, and willing to learn
- Experience in hospitality, property management, administrative support, or operations is an asset
- Experience with tools such as Airbnb, Hospitable, Monday.com, Zoho, or similar platforms is an asset
- Mandarin and English are strong assets
Why Join Us
- Be part of a growing and dynamic short-term rental management company
- Gain hands-on experience in property operations, licensing, and onboarding
- Work with a collaborative team in a fast-paced and practical environment
- Opportunities to grow with the company as our portfolio expands
职位类型：全职
薪资： 每年$42,000.00起
工作经验:
工作语言:
Work Location: 现场办公
