About Us:
NP Group is one of Canada’s leading importers in the beauty industry for professional tools, educational products, and furnishings. With over 40 years of experience under our belt we continuously strive to bring our customers the best products on the market and provide unparalleled customer service. We are dedicated to enhancing the lives of beauty industry professionals.
Position Summary:
NP Group is seeking a Client Services Representative for our Toronto (Scarborough) office.
The Client Service Representative will be responsible for maintaining our current customer base and effectively developing a new client base by responding to customer inquiries and efficiently processing sales orders. The Client Service Representative will be directly accountable to the Sales & Marketing Manager. They will ensure that all customer service activities adhere to the Company quality standards, follow current procedures and policies, and complete all required documentation according to schedule.
Key Responsibilities:
· Answer phone lines and redirect calls as necessary
· Process sales orders; identify customer’s needs and opportunities to upsell additional products
· Evaluate product returns and update customer files and internal databases
· Conduct telephone campaigns to target existing and new customers
· Resolve customer complaint issues to ensure quality customer service standards are achieved by impacting the client experience positively
· Assist with marketing efforts and promotional items
· Provide administrative support to other departments as required
· Maintain a presentable showroom and organized sales floor area
· Other duties as required
Qualifications:
· High School diploma or equivalent
· Solid communications skills; both written and oral
· Excellent customer service, sales and good problem-solving skills
· Detail oriented, self-motivated, proactive and goal-oriented; capacity to work in both an independent and collaborative work environment
· Ability to work efficiently and effectively under time constraints
· Demonstrates a positive ‘Can Do’ attitude
· Knowledge of Windows-based computer applications (proficiency in Excel & Word)
· 1 year Retail sales experience
Job Type: Fixed term contract
Contract length: 14 months
Pay: $18.00 per hour
Expected hours: 37.5 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
Flexible language requirement:
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Expected start date: 2024-09-30
