Who we are
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Staples is committed to taking every reasonable precaution to protect our associates, our customers and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.
As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers (AM’s) and Strategic Account Leaders (SALs), assisting with managing our corporate accounts with a focus on taking the lead on non-strategic selling activities from the AM/SAL. This is done by providing solutions tailored to customer needs. The Customer Success Consultant will be expected to interface and lead the interactions with customers, other departments, SAL’s, AM’s and all levels of the Staples organization to meet customer needs and drive sales. Some travel may be required.
Impact on Business
Be the liaison for the Strategic Account Leader and/or Account Manager to Customers with a focus on removing non-strategic selling activities from the AM/SAL.
Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs
Team and collaborate with departments to understand solution opportunities to impact customer satisfaction and retention
Be the value-added impact for our customers. Assist on program roll-outs and implementations of new partnerships as required
Contribute positively to customer and revenue retention
Resolve issues to the customer’s satisfaction through experience and utilization of available resources. (Non-Stock Procurement, Sales Liaison, Transportation, Operations, Credit etc)
Establish customer and market priorities to execute a strategic course of action to support sales goals
Manage program implementation for new customers
Utilize salesforce.com to track all account and planning activities Innovation and Change
Team collaboration with all departments (including AM’s, SAL’s & LOB sellers) to understand customer solution opportunities.
The potential for value added impact at all customer sites as well as to assist on program roll-outs and implementations
Internal & External Customers / Suppliers as well as Third Parties
Establish contacts within departmental support to provide solutions for customers’ needs
Resolve issues to the customer’s satisfaction through experience and utilization of available resources and across all business units
Education/Experience Equivalent (minimum requirements)
High School Diploma/GED required
Bachelor’s degree preferred
Minimum of 2-3 years of business experience
Experience and proven track record of managing programs, resolving customer support issues.
Ability to function independently with minimal daily supervision
PC Skills including Word, Excel, Access a plus
Verbal and written communication skills
Problem Solving Skills
Knowledge of product, product applications, pricing, competition, and sales objectives
Business process impact knowledge
Time and task management skills
Interested in joining the team? Check out our perks and benefits !
Staples Professional is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.