Job Title: Onsite IT Support Technician
Job Type: 3-month Part-time Contract
Location: Fort McMurray, Alberta (100% Onsite)
Hours: 16 hours (two 8-hour shifts per week)
Overview
Our client is seeking an experienced Onsite IT Support Technician to provide hands-
on technical support for end users at its Fort McMurray location. This contract
opportunity requires a self-sufficient IT professional who can independently manage
day-to-day technical issues while working closely with our client’s centralized remote IT
team for escalations and collaborative support. This role is ideal for a customer-focused
IT support professional with strong troubleshooting capabilities, excellent
communication skills, and hands-on experience supporting Microsoft enterprise
environments.
Key Responsibilities
Deliver onsite technical support to end users for hardware, software, and IT-
related issues
Troubleshoot and resolve issues involving desktops, laptops, printers,
peripherals, and other end-user devices
Support user account administration within Active Directory, including account
maintenance and access-related tasks
Assist users with Microsoft Exchange and Outlook issues, including email
access, connectivity, and troubleshooting
Respond to and resolve service desk tickets, walk-up support requests, and day-
to-day IT incidents
Escalate complex technical issues to the remote client IT team and coordinate
resolution efforts
Maintain consistent onsite support coverage to ensure timely issue resolution
and positive end-user experience
Collaborate effectively with remote infrastructure and support teams to address
escalated incidents
Provide technical guidance and excellent customer service to employees
requiring IT assistance
Assist with general desktop support and endpoint troubleshooting within the
Microsoft environment
Required Qualifications
Proven experience in an onsite IT support / desktop support / technical
support role
Strong hands-on experience with:
o Active Directory
o Microsoft Exchange
o Microsoft Outlook
Solid troubleshooting experience supporting desktops, laptops, peripherals, and
general end-user hardware
Strong customer service and communication skills with the ability to support non-
technical users
Ability to work independently in an onsite environment with minimal supervision
Experience managing ticket-based support and prioritizing multiple technical
issues
Valid Canadian work authorization
Preferred Qualifications
Experience supporting users in industrial, field, or remote site environments
Broad desktop support and infrastructure troubleshooting experience
Exposure to working with centralized or remote IT support teams
Previous experience in enterprise Microsoft environments
Job Type: Fixed term contract
Pay: $45.00-$50.00 per hour
Ability to commute/relocate:
- Fort McMurray, AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please confirm that you are aware this is a 3 month contract. (Possibly extendable)
Location:
- Fort McMurray, AB (required)
Work Location: In person
