Desktop Support Team Lead
Toronto, ON
Desktop Support Team Lead - Toronto

We have an exciting opportunity in Toronto for a Desktop Support Team Lead to join our Digital Technology Group.


You will provide oversight and line management of 3 IT Support Analysts in our Toronto office, while providing the responsibilities of an IT Support Analyst as needed. The role is customer service-oriented, focused on being proactive in anticipating and resolving technology issues and requirements staff may experience within an Arup office and/or using the technology services provided by Digital technology, while maximizing efficient use of computing resources.

Job responsibilities will include, but are not limited to:
  • Primary contact with office leadership
  • Coordinating and arranging office training for technology systems
  • Following up and ensuring that local office software versions are current and compliant
  • Ensuring that rollouts are completed in accordance with project timelines
  • Scheduling System upgrades
  • Liaising with local contractors e.g. AV / VC contractors for installation of office systems
  • Responding to local security incidents
The Team

Digital Technology is a team of professionals collaborating globally to support and enable over 20,000 colleagues and clients.

Customer focused with a service mentality, we design and develop software, protect and run the firm's digital infrastructure, support and maintain applications and data platforms, deliver projects, manage risk, provide consultancy and partner with strategic vendors to help enable the Arup Strategy and Digital Vision.

We're committed to transforming our catalogue of technologies to provide secure, resilient services and innovative, digital tools which will enable our members to embrace new ways of working and deliver value for our firm and clients.

Requirements and skills

  • Bachelor's Degree or Training in Computer Science, Information Systems, or other related field and prior experience working in a professional services organization
  • Substantial experience working in a regional / global organization providing desktop support services in a Microsoft environment (i.e. Windows, Active Directory, Office 365, Outlook, Skype for Business, OneDrive, Anti-virus, Remote Access, etc.) while managing team(s) responsible for desktop / mobile support function.
  • Experience managing/mentoring small teams of IT Support Analysts
  • Familiarity to technical software solutions from Autodesk, Bentley, Trimble, etc. are a plus
  • Familiarity to software solutions from Adobe, Bluebeam, Cisco, Symantec, etc. are a plus
  • Familiarity with IOS and Android mobile devices and Mobile Device Management tools
  • Experience using a Ticketing system like ServiceNow
  • Collaborative, consultative and effective in a consensus-based decision-making culture.
Our Company

Arup is an independent firm of designers, planners, engineers, consultants and technical specialists offering a broad range of professional services. Through our work, we make a positive difference in the world.

Shape your time with us

How can we best work with you? Whether you're a parent, a carer, a student, or just have a busy lifestyle, it's not always easy to commit to standard working hours. At Arup you have access to a range of flexible working options - including flexible start and finish times, working from home or working part-time. If you're interested in any of these options, please let us know when you apply and we'll discuss how this could work in your role.

Reward and Benefits

Arup offers an outstanding benefits package including healthcare, GRRSP match, time off and profit share.

What happens next?

If this could be the next step in your journey, please apply online. All applications will be considered and we will try our very best to respond to you within 72 hours of receiving your application.

Arup. Shaping a better world.

Closing Date: October 3rd

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