Diploma or Degree in a business or health related field
Minimum 3 –5 years related work experience
Advanced computer skills (Word, Excel, PowerPoint, Internet)
Demonstrated excellent customer service skills
Excellent communication, interpersonal and organizational skills
Demonstrated ability to manage ongoing relationships with external and internal customers
Knowledge of marketing
Ability to prioritize, problem-solve and work independently
Ability to function efficiently in a fast-paced, constantly changing environment
Demonstrated leadership skills
Knowledge of and adaptability to learning new software/programs
Experience working in clinical setting involving third-party payers, insurers preferred
Demonstrated Supervisory Skills preferred
Budget management skills preferred
Evidence of satisfactory attendance record
An employee’s disciplinary record will be reviewed as part of the assessment of qualifications
Ability to work in a manner that exemplifies the centre’s core values and helps patients get their life back
Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors
Responsible for the supervision of the receptionist clerk(s) and customer service coordinator(s) (includes assisting the Manager with recruitment, performance appraisals, and training).
Develop & monitor administrative systems and processes (e.g. scheduling guidelines, audits) to ensure clinic metrics are achieved on a consistent basis (e.g. number of visits, number of intakes)
Liaise with team to clarify client services for third-party clients and provide on-going coordination and support (includes attendance at fee-for-service team meetings)
Coordinate billing processes for third-party funded clients (i.e. MVA, WSIB, LTD insurance) and liaise with the clinicians and adjusters, as necessary
Prepare and submit mid-month and monthly invoices to private and third-party payers; monitor and implement collection procedures on accounts receivable for the fee-for-service stream
Reconcile daily transactions and clinical routing sheets to ensure accuracy of billing; maintaining appropriate records
Ensure weekly bank deposit is prepared on a weekly basis
Verify Independent Contractors’ invoices are accurate prior to submission to finance
Coordinate overall office operations for WPRP including: management of charts & reports, monitoring the data entry of clinical outcomes, documentation of vacation schedules, leaves, sick time, staff coverage in the scheduling system, coordinating/scheduling team meetings/business meetings, ensuring appropriate tracking of clinical and financial metrics and running/sharing reports to support clinic operations
Assist in the preparation of the monthly business reports for WPRP .
Monitor the schedule to ensure maximum efficiency of scheduling processes including: no shows, cancellations and vacancies.
Liaise with the manager in the development and implementation of business planning activities.
Other duties, as assigned by the Manager
Building positive relationships through telephone and in person contact with key stakeholder, clients and other referral sources in order to promote West Park Rehab Plus Services
At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at (416) 243-3600 extension 4633.