Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and personalized customer experiences that set new standards for modern hospitality.
SCHEDULE: 5 days per week | 5:45 am to 1:15 pm
RESPONSIBILITIES:
- Greet and interact with guests in a warm, friendly, and professional manner.
- Accurately deliver in-room dining orders promptly.
- Set up trays and carts according to hotel standards, ensuring all food items are properly presented.
- Anticipate guest needs and provide personalized recommendations on menu selections.
- Ensure all orders are complete and meet the hotel's quality standards before delivery.
- Handle guest concerns or special requests efficiently and with a positive attitude.
- Maintain a clean and organized work environment, including carts, trays, and prep areas.
- Assist with morning prep work, including restocking supplies and food items.
- Communicate any guest preferences or special instructions to the kitchen and other relevant departments.
- Follow all health and safety regulations, including proper food handling, hygiene, and sanitation procedures.
- Assist with clearing trays and carts from guest rooms and hallways.
- Work collaboratively with team members to ensure smooth service during peak times.
- Other duties as assigned.
QUALIFICATIONS:
- Must be available to work early mornings (5:45am).
- Previous experience in food and beverage service, ideally in a hotel setting, is preferred.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Flexibility to work early morning shifts, weekends, and holidays as required.
- Basic knowledge of food and beverage items and ability to make recommendations.
- Must be able to lift and carry trays and carts weighing up to 30 lbs.
- Knowledge of safe food handling and hygiene practices.
- Ability to stand and walk for extended periods.
- Positive and professional demeanor.
- Excellent time management and organizational skills.
- Ability to multi-task and work well under pressure.
- Strong teamwork and collaboration skills.
- Attentiveness to guest needs and proactive in providing solutions.
Job Types: Permanent, Full-time
Pay: $20.36 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
Flexible language requirement:
Work Location: In person
