JOB DESCRIPTION:
Reporting to the Regional Manager the successful candidate will fill the position of a Community Manager responsible for the properties. The successful candidate will draw upon their experience in property management, building operations, tenant relations, budget control and construction/capital project management to ensure the property is managed in accordance with approved business plans and client expectations. The incumbent will possess a high degree of professionalism in communicating with clients, tenants, contractors, and fellow employees.
KEY RESPONSIBILITIES:
As part of your varied duties as a Community Manager, you will:
- Develop and maintain superior tenant-owner relations by responding in person when necessary or by phone/email to tenant concerns and requests for property management services.
- Clarify any issues, identify solutions, communicate needs to staff and provide follow up as necessary.
- Manage staff by providing leadership, direction and advice to employees and other internal staff to ensure efficient delivery of services and maintenance of the property.
- Ensure that properties are properly maintained and conduct daily physical property inspections, communicate priorities and provide guidance as necessary.
- Develops property budgets, manages tenant receivables; anticipates not only operational issues but also short and long-term owner/tenant needs.
- Fosters and develops excellent tenant/client/support staff and contractor relations; develops/implements tenant retention plan; manages tenant requests in a timely/professional manner.
- Handling the move-in and move-outs process including inspection reports/ arranging cleaners/ maintenance to ensure the space is culminating.
- Responsible for building revenue and controlling expenses, including preparing and operating within an approved budget; analyzing and approving time sensitive monthly financial statements; ensuring accuracy of tenant billings; and year-end adjustments.
- Conduct and document building inspections, as well as routine follow up to ensure all items identified are addressed in a timely manner.
- Ensure that corporate governance, environmental, health & safety policies and procedures are compliant.
- Identifies issues that have potential to negatively impact the effectiveness of the department; researches and recommends possible solutions and makes recommendations to senior management.
- Complete monthly and Quarterly Reports.
- Complete prospect showings and tours of the units, building, and amenities.
- Complete the application process prospective tenants.
- Complete and maintain accurate residential files.
- Coordinate and manage all residential workloads.
- Other duties and special projects as assigned.
QUALIFICATIONS
Success as a Community Manager calls for a solid professional background that includes:
- 3+ years' experience in residential property management including experience in leasing, building operations, construction and financial matters; minimum one year' experience in managing employee.
- Experience with budgeting, forecasting, operation expenses and charges to tenants, rent collection and lease enforcement procedures.
- Experience with residential service agreements and construction contracts.
- In depth knowledge of all rules and regulations surrounding property management
- Detail oriented; proven ability to solve problems.
- Strong Microsoft Office skills and Budgeting software required.
- Must be self-motivated and professional.
- Strong verbal and written communication skills.
- A dedication to providing exceptional service, every day.
- Ability to adapt to change in a positive way and deliver successful results within a time frame.
- Must possess a team-oriented approach to meeting goals and objectives.
Pay: From $70,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- property management: 1 year (preferred)
Work Location: In person
