The Operations & Commercial Strategy Manager plays a critical role in bridging commercial strategy and operational execution across BioScript’s specialty services. This role ensures that commercial opportunities are translated into scalable, efficient, and high-performing operational models.
The position contributes to strategic planning, supporting growth initiatives, Health care professional engagement, and continuous optimization of programs to drive value for different partners and patients.
What we offer (and why you’ll love it here!):
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
What & Where: Canada (Remote)
Why BioScript Solutions?
At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?
Your Mission:
Commercial Strategy & Execution
- Support the development and execution of BioScript’s commercial strategy across specialty pharmacy services
- Translate strategic priorities into actionable operational plans and workflows
- Lead operational readiness for new service launches, relaunches, and onboarding partnerships
- Ensure alignment between Business Development, Strategic partner relations (SPR) teams, field- nurses, Access link, Operations, and Analytics
Program Performance & Optimization
- Track and monitor program performance (KPIs, patient pull through, timelines)
- Identify root causes of underperformance
- Implement optimization plans to improve efficiency and outcomes
- Drive consistency across regions (West, Ontario, QC-Atlantic)
Process Design & Operational Excellence
- Develop and maintain workflows, budget and playbooks
- Ensure scalable and repeatable processes
- Partner with Field Nurses and AccessLink Managers for adoption
Cross functional Collaboration
- Support business reviews and client engagements
- Collaborate with internal cross functional partners
- Provide operational insights and recommendations
- Act as liaison between Commercial and cross-functional departments
Reporting & Strategic Insights
- Collaborate to define KPIs aligned with commercial goals
- Collaborate with data analytics manager to provide actionable insights
- Support strategic decision-making
Budget Management & Conference Planning
- Develop, manage, and track budgets
- Monitor operational expenses and ensure alignment with targets
- Support forecasting and variance analysis
- Plan and track conference participation
- Manage conference logistics with Marketing
- Evaluate ROI of conference participation
What You Bring to the Table:
Education:
- Post-secondary education or equivalent experience
Experience:
- 5–8+ years in operations or commercial strategy
- Experience in specialty pharmacy or PSPs or pharmaceutical
- Experience with pharmaceutical partners
Skills:
- Strong understanding of operational workflows and patient journeys
- Strong project management skills
- Strategic & Execution-Oriented
- Operational Excellence
- Analytical Thinking
- Cross-Functional Leadership
- Financial Acumen
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
- Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization
Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected]. (mailto:[email protected])
Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!
#INDA
