OMVIC is currently searching for a Court Services Officer for OMVIC Toronto based corporate offices.
Who is OMVIC?
OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Government and Consumer Services. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding).
What we offer:
OMVIC is made up of dedicated and hard-working individuals that take pride in the work they do each day to ensure that our mandate is being met. It is this great group of people that create a team atmosphere that is comfortable, friendly, and open which works to foster the team spirit. Over and above the work environment, OMVIC offers a comprehensive benefit package including: 100% company paid dental and health, Critical Illness, and a GRRSP program.
The Court Services Officer is responsible for all facets of case management, court preparation and tracking of prosecution files on behalf of the Investigations Team. This includes the preparation of legal documents (e.g., Informations, Summons, Court/Discipline Briefs, etc.), ordering certified documents and preparing documents for disclosure. The Court Services Officer works closely with Prosecutors from OMVIC’s Legal Department and Court Administrators across Ontario.
The Court Services Officer is also responsible to support the Investigations Coordinator with administrative duties supporting a deployed province-wide Investigative Team.
- Prepare court documents based on written instruction, verbal direction, and precedents
- Prepare and assemble court documents (e.g., Informations, Summons, Court/Discipline Briefs, etc.)
- Review court documents for accuracy/consistency, ensuring high quality
- Transfer documents to OMVIC’s Prosecutors
- Liaise between Prosecutors, Investigators, and Court Administrators
- Ensure Prosecutors, court dates are scheduled, monitored and updated
- Update the Customer Relations Management/Case Management System as the prosecution status changes, from first appearance to final disposition (i.e., track prosecution files)
- Archive Court/Discipline Documents/Briefs
- Ensure the Customer Relations Management/Case Management System is up-to-date and accurately reflects any administrative action taken as well as relevant file notes
- Prepare Discipline Matters for review at Intake Meetings
- Conduct background checks as necessary for meetings, investigations, and LAT
- Provide direct administrative and office support to all members of the Investigations Team
- Draft/Review documents, reports, and correspondence for format, content, accuracy, grammar, and spelling; edits as appropriate
- Receive and screen all inbound telephone calls, e-mail messages for Investigations; refer and/or redirect as appropriate
- Receive incoming correspondence; review, evaluate, and distribute as appropriate
- Provide back-up services to other support staff (i.e., Investigations Coordinator) during peak periods or absences
- Establish good working relationships with all stakeholders including complainants, officials and others
- Share relevant information with Investigators, Inspectors, Legal Staff
- Maintain and close files in accordance with organizational standards
- Exercise independent judgment with limited direction and is accountable for decisions
- Consult with Director, Manager(s) and/or Legal Counsel for guidance where appropriate
- Assist Registration, Complaints, Compliance Teams with issues, providing assistance/information as required
- Establish and maintains liaison with law enforcement/government agencies
- Maintain an up-to-date list of external contacts (e.g., court administrators, court locations, law enforcement agencies, etc.)
- Maintain awareness of relevant legislation and latest developments in court administration
- Other duties as required
- University degree in a field related to one or more of the following: law, social science, political science, psychology, public or business administration, or Certification as a Paralegal or Law Clerk, or an equivalent combination of education, training and experience
- Considerable and recent Court Officer, Law Clerk, Legal Assistant experience in similar law enforcement and/or regulatory environment
- Strong knowledge of general business/office procedures/processes involving management, procurement, budget, policy & procedures, research, analysis, reporting, etc.
- Demonstrated experience preparing high quality detailed reports dealing with individual and industry issues and identifying and applying relevant legislation
- Strong research and analytical skills, and the ability to impartially and objectively assess relevant options and make recommendations
- Strong knowledge of basic legal concepts, principles, and terminology
- Knowledge of the Motor Vehicle Dealers Act 2002, the Consumer Protection Act, the Highway Traffic Act, the Provincial Offences Act, and the Evidence Act
- Good understanding of legal references materials, procedures, and legal filing systems
- Ability to read, interpret and apply legal documentation, laws, and/or legislation
- Working knowledge of the Ontario Motor Vehicle Industry Council, as well as provincial government organizations, boards and agencies relevant to the automotive industry
- Demonstrated commitment to customer service and quality principles in service delivery and application of administrative fairness
- Demonstrated understanding of issues affecting consumer protection
- Strong interpersonal skills, including the ability to deal with challenging situations and to deal with vulnerable complainants
- Excellent organizational, administrative and time management skills
- Excellent interpersonal skills to maintain ongoing liaison with industry, law enforcement and government officials at all levels
- Demonstrated ability to work independently and in a team environment
- Able to use personal computers for the entry, manipulation and retrieval of data and the preparation of reports, correspondence and communications
- Valid Class ‘G’ Ontario Driver's license
- Must be able and willing to travel throughout the Province of Ontario
If you are interested in the position please submit a cover letter and resume to the attention of Human Resources no later than January 24, 2020
We respectfully thank all applicants for their interest in working at OMVIC. However, we will only contact those meeting the qualifications for an interview.
OMVIC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), ensuring that all individuals are treated with dignity and respect. Should you require accommodation for disability during any stage of the recruitment process, please notify the Human Resources department.
Job Type: Full-time