Employment Type: Full-Time
Location: Mississauga, Ontario
Hours: 40 hours per week
Travel: N/A
Get To Know Us!
ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more! It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.
Our Vision:
To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.
Our Mission:
We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships.
Our Values:
Consistent and Dependable: Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers’ success.
Knowledgeable and Innovative: ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.
Proactive: ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.
To learn more click here.
Join The Team:
ERCO Worldwide is looking for a IT/ Technical Support Specialist to join our Infrastructure team! The Information Technology Specialist’s primary function is to provide Tier 1 desktop, printing and audio/video technology infrastructure end user support. The support can be provided in person, telephonically or through remote assistance to users at ERCO Worldwide. The role also covers incident and infrastructure inventory management, installation of desktop operation systems and associated desktop application. One of the key functions of the Information Technology Specialist is to manage the Incident Management System of ERCO Worldwide. The individual is responsible to ensure that all incidents are assigned to the correct area and also frequently report incidents with regards to outstanding requests and to identify any potential problems through analysis of incidents.
The Role:
- Provides specialization in endpoint technologies and environment patch management systems, reviews existing IT systems and internal processes, thus ensuring constant update of technology and solutions.
- IT Asset Management includes all infrastructure technologies for ERCO Worldwide such as equipment, hardware, accessories, etc.
- Procurement : Oversee all IT procurement items for the organisation as it relates to communication, server and end point infrastructure.
- Cyber Security : Ensure that all ERCO endpoints are secured with focus on patch management at all locations.
- Administrative duties : Develop, implement and apply policies and procedures to maximize the efficiency, effectiveness and overall quantity of information systems, and to ensure that all systems and processes meet organization standards and user requirements.
- The IT Specialist provides support to the end user community in accordance to company policies and procedures.
- Deployment of desktop devices are done in accordance with standard operating procedures (SOPs).
- Deploy threat management software in accordance with the sections policies and procedures.
- Ensures user incidents are properly vetted and assigned to the correct IT section.
The Person:
- College diploma or university degree in the field of computer science.
- 0-2 years experience in a technical support role (relevant coop experience accepted)
- Basic working knowledge of windows operating systems, Office 365 and remote support tools.
- Strong written and verbal communication skills.
- Basic understanding of scripting, Power Shelf & C++.
The Value You Bring:
- Strong health and safety mindset
- Proven analytical and problem-solving skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral and interpersonal communication skills.
- Keen attention to detail.
- Strong relationship builder – collaborative, team-builder
- Focused and results driven, transparent, and articulate
- Drives continuous improvement
- Resilient – can adapt to changing environments/technology
- Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational
What you’ll love about us!
Competitive Benefits:
We take pride in providing our employees with a competitive compensation package to help promote your wellbeing and that of your family. Here are some of the perks we offer:
- Company Paid Health and Dental Benefits on Day 1
- Health Care/Wellness Spending Account
- Annual Short Term Incentive Bonus
- Staff Recognition Awards
- Tuition Reimbursement
- Employee and Family Assistance Program
- Paid time off
- Company Pension Plan
- Disability Insurance
- Maternity/paternity/parental leave support with top up option
Developmental Opportunity:
At ERCO we believe in continuous improvement, not just with our processes, but with our employees too! We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets!
ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.
Get to know us more by visiting our websiteand LinkedInpage!
